Terms and Conditions
Table of Contents
Effective: June 20, 2024
Changes to the Terms and Conditions
THE SONY REWARDS PROGRAM (“PROGRAM”) WILL END ON DECEMBER 31, 2024 (11:59 PM PACIFIC TIME (“PT”)).
THESE CHANGES TO THE TERMS AND CONDITIONS ARE EFFECTIVE JUNE 20, 2024 (12:01 AM PT) AND WILL APPLY TO THE PROGRAM FROM JUNE 20, 2024 UNTIL THE PROGRAM ENDS ON DECEMBER 31, 2024.
THE TERMS AND CONDITIONS ARE HEREBY MODIFIED TO INCORPORATE THESE CHANGES AND THESE CHANGES SUPERCEDE THE TERMS AND CONDITIONS TO THE EXTENT APPLICABLE. IN THE EVENT OF ANY INCONSISTENCIES BETWEEN THE TERMS AND CONDITIONS AND THESE CHANGES, THESE CHANGES SHALL CONTROL. UNLESS OTHERWISE INDICATED, DEFINED TERMS USED IN THESE CHANGES SHALL HAVE THE SAME MEANING AS IN THE TERMS AND CONDITIONS.
THE TERMS AND CONDITIONS AS MODIFIED BY THESE CHANGES (COLLECTIVELY, THE “AGREEMENT” OR “TERMS AND CONDITIONS”) WILL REMAIN IN FULL FORCE AND EFFECT UNTIL THE TERMINATION DATE (AS DEFINED BELOW). WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO MAKE FURTHER CHANGES TO THE AGREEMENT, AND/OR TO CHANGE OR MODIFY THE PROGRAM, AT ANY TIME BETWEEN NOW AND THE TERMINATION DATE, WITHOUT NOTICE AND WITHOUT LIABILITY.
PLEASE CAREFULLY REVIEW THESE CHANGES FOR IMPORTANT DETAILS REGARDING THE TERMINATION OF THE PROGRAM, INCLUDING THE ABILITY TO EARN AND REDEEM POINTS AND THE STATUS AND/OR EXPIRATION OF POINTS UPON THE TERMINATION OF THE PROGRAM.
IF YOU HAVE ADDITIONAL QUESTIONS AFTER YOU REVIEW THESE CHANGES, PLEASE VIEW OUR FREQUENTLY ASKED QUESTIONS (“FAQs”).
IMPORTANT DATES AND DETAILS REGARDING THE PROGRAM TERMINATION:
The Program will end on December 31, 2024 at 11:59 PM PT (the “Termination Date”).
Program points (“Points”) will expire on or before the Termination Date. No Points can be redeemed through the Program catalog (“Catalog”) after the Termination Date. Any unredeemed Points in your Account as of the Termination Date will be forfeited. View FAQs here.
The Sony Rewards Website and Mobile App will not be accessible after the Termination Date. Sony Rewards Customer Service will no longer be available after February 14, 2025.
If you have a Sony or PlayStation® Visa® credit card, or you apply and are approved for a PlayStation Visa credit card prior to the Termination Date, you are considered a “Cardholder”. If you are not a Cardholder, you are considered a “Non-Cardholder”.
Cardholders will receive further information from Comenity Bank regarding the changes to the Sony and PlayStation Visa credit card programs.
Earning Points through the Program:
• Effective June 20, 2024, Non-Cardholders can no longer earn Points through the Program.
• Cardholders in Good Standing will continue earning Points only for Net Eligible Purchases made on a Sony or PlayStation Visa credit card, as defined and described in Section 2(d)(iii) below.
• Points can no longer be earned through Offers, including Passes and Account Linking, or Partner Offers. Account Linking to the Sony Store or Movies Anywhere is no longer available.
• Other features of the Program that are also no longer available include but are not limited to Event Ticket redemption, Sony Store redemption, and ShowStoppers. See our FAQs for additional information.
• After July 21, 2024, Cardholders will no longer be able to mail in a physical Bonus Points Request form. All physical Bonus Points Request forms must be postmarked by July 21, 2024. Cardholders can submit Bonus Points Request forms on the Mobile App. See Section 2(d)(iii)(A)-(B) to learn more about Bonus Point Request forms. Click here for more information on submitting a Bonus Points Request form.
• Cardholders will receive further information from Comenity Bank regarding changes to the Sony and PlayStation Visa credit card programs.
Redemption of Points:
• No Points can be redeemed through the Catalog after the Termination Date. Any unredeemed Points in your Account as of the Termination Date will be forfeited.
• You are no longer able to redeem Points through the Sony Store.
• Certain items in the Catalog that are available for redemption, including but not limited to physical movies and PlayStation-branded merchandise, may be removed from the Catalog prior to the Termination Date, without notice. As further detailed in Section 4(a), Sony may revise, limit, or discontinue Products offered through the Program at any time, in its sole discretion.
• If you have any problems with Products redeemed through the Catalog, you must contact Customer Service on or before February 1, 2025 at 1-888-715-7669.
• You must have at least 1 Point in your Account to redeem for an item in the Catalog.
• Cardholders can continue redeeming Points in the Catalog and via the “Purchase Credit Request” form through the Termination Date. See Section 3 for more information about the “Purchase Credit Option” and Purchase Credit Request forms.
• Purchase Credit Request forms must be submitted on the Mobile App within 60 days of an applicable purchase, but no later than the Termination Date. Click here for more information on submitting a Purchase Credit Request form.
• After July 21, 2024, Cardholders can no longer mail in a physical Purchase Credit Request form. Physical Purchase Credit Request forms must be submitted within 60 days of an applicable purchase and postmarked by July 21, 2024.
Additional Information for All Members
• You must contact Sony Rewards Customer Service at 1-888-715-7669 by November 30, 2024 if you have any problems with Points unrelated to credit cards (e.g. Points are not correctly included in your Points balance or Points are incorrectly deleted from your Account).
• No new Sony Visa credit cards will be issued.
• Click here for information about the PlayStation Visa credit card.
• Customer Service hours are subject to change.
• Customer Service will no longer be available after February 14, 2025.
Sony Rewards Member Agreement - General Program Terms and Conditions
Effective: September 7, 2022
The Sony Rewards Program (“Program”) is owned and operated by Sony’s Card Marketing & Services Company, a division of Sony Electronics Inc. (“Sony”), and is provided subject to all of the following terms and conditions (“Agreement” or “Terms and Conditions”). The Program is void where prohibited by law.
Please read this Agreement carefully before accessing, registering or using the Program, www.rewards.sony.com (the “Website”) or the Sony Rewards Mobile Application (the “Mobile App”). This Agreement governs your rights and responsibilities in connection with the Program, and applies to the Website, its web pages, the Mobile App, and all interactive features, applications, widgets, blogs, social networks and any other online or wireless offerings that post a link to this Agreement, whether accessed via computer, mobile device or any other manner or means. Sony retains the right to deny access to the Website, Mobile App and Program to anyone without notice at its complete discretion for any reason, including, but not limited to, for a violation of this Agreement.
By accessing and/or using the Website, Mobile App and/or Program you agree to be bound by this Agreement without limitation or qualification, including the terms and conditions set forth in the Privacy Policy, which can be found at www.rewards.sony.com/privacy.html, and is hereby incorporated into this Agreement. You also agree to abide by all local, state, federal and international laws and regulations applicable to your use of the Program and the Website/Mobile App.
Sony reserves the right, in its sole discretion, to make changes to this Agreement, and/or to discontinue, change or modify the Program, at any time, without notice and without liability. Changes to this Agreement will be effective when posted to www.rewards.sony.com/terms. You agree to review this Agreement periodically to become aware of any such changes. Your use of any part of the Program after Sony posts any changes to this Agreement will be considered your acceptance of those changes and will constitute your agreement to be bound thereby. If you do not agree to these Terms and Conditions, your sole recourse is to stop using the Website, Mobile App and/or Program.
Your use of certain Program features, functionality, programs or services may be subject to additional or special terms and conditions, which may include specific restrictions on or instructions with respect to the use of certain Products (as defined below) and services offered through the Program. All such terms and conditions are incorporated into this Agreement. You also may be subject to additional terms and conditions that may apply when you obtain or use third-party content, third-party software or goods and services provided by or through Partners (as defined below) or other third parties (“Third-Party Offerings”). You are only authorized to use Third-Party Offerings if you agree to comply with all applicable terms and conditions of Third-Party Offerings.
1. Eligibility; Restrictions. Membership in, and use of, the Program and all of its aspects is limited to persons who are (i) at least 16 years of age, and (ii) permanent legal residents of one of the 50 states in the United States of America or the District of Columbia and are currently physically located and residing therein. For clarity, Membership in and use of the Program is not offered to and excludes Guam, Puerto Rico and all other U.S. and foreign territories and possessions.
a. Automated services, scripts or machines may not use the Program or become Members (as defined below). The Program is solely for personal, noncommercial use. An individual may only have one Program account (each an “Account”), even if that individual has multiple e-mail addresses. Additionally, only one Account per e-mail address is allowed.
b. Registration
i. When registering for the Program, you must provide Sony true, accurate, current and complete information (the “Registration Data”). You must also update your Registration Data as necessary to keep it accurate, current and complete. The email address you provide will be your Account name. You must also select a password when you register.
ii. By clicking submit on the Sony Rewards registration page, you are completing the registration process, being accepted into the Program and becoming a member of the Program (“Member” or “you”). Each individual may only have one Account. In the event that an individual has more than one Account, Sony shall have the right to close one or all of such individual’s Accounts, and in conjunction with such closure(s), accumulated points may be forfeited. By registering, you acknowledge and agree that Sony may use your Account name and password for all valid business purposes it deems appropriate, including, without limitation, to (a) access your Account and records, (b) update your Account profile information, and/or (c) assist you with redeeming Program points (“Points”).
c. Sony Visa and PlayStation® Visa Credit Card Holders (collectively, “Cardholders”)
If you have a Sony Visa, Sony Visa Signature, PlayStation Visa, or PlayStation Visa Signature Credit Card Account issued by Comenity Bank (collectively, “Card”), Sony will try to automatically match the email address that you provided on your Card application with an Account email address so that your Card account is linked with your Account. If Sony is not able to automatically link your Card account to your Account, Sony will send you an email to the email address you provided on your Card application indicating that it was not possible to link your Card account to your Account. It is thereafter your responsibility to contact Cardholder Customer Service at 877-718-SONY to link your Account to your Card account. In the event that you do not have a Sony Rewards Account when you apply for a Card, as indicated in the Card application, you will be enrolled in the Program when Comenity Bank opens your Card, if you are eligible in accordance with Section (1) above (Eligibility; Restrictions). Additionally, an individual may only have one Sony Visa Card or one PlayStation Visa Card associated with their Program account. Any subsequent Sony Visa or PlayStation Visa Cards will be excluded from the Program. To manage your Account and Points, visit www.rewards.sony.com. To manage a Sony Visa Card account, visit https://comenity.net/sonyvisa and to manage a PlayStation Visa Card visit https://comenity.net/playstationvisa.
This Agreement is separate and independent from your Sony Visa, Sony Visa Signature, PlayStation Visa, or PlayStation Signature Credit Card Account Agreement (your “Credit Card Account Agreement”), which governs the use of your Card. In the event of any conflict between this Agreement and your Credit Card Account Agreement, this Agreement will control in any matter relating to the Program.
d. Unauthorized Activity and Access. You are solely responsible for keeping your Account name (email address) and password confidential, from preventing unauthorized access to your Account and for all activities that occur on your Account, including all unauthorized or illegal activities. Sony is entitled to act on instructions received by it if a correct Account name and password is provided, and in such cases Sony will not be liable for (i) any debits made to the applicable Account, or (ii) any other loss or damage arising from a Member’s failure to adequately safeguard their Account name and/or password. You agree to immediately notify Sony of any unauthorized use of your Account or any other breach of security related to the Program or the Website/Mobile App.
e. Use and Storage. You acknowledge that Sony may establish general practices and limits concerning use of the Program, including, without limitation, the maximum number of days that information, data, account history or other uploaded content will be retained by the Program, the maximum disk space that will be allotted on Sony’s (or its third-party vendor’s) servers on your behalf. You acknowledge that Sony reserves the right to terminate any non-Cardholder Members and closed Cardholder Members who had no point earn or burn activity in a 24 month period and no Sony channel engagement (website visit, website login, mobile app use, SMS open, email open or email click, SMS click) in a 12 month period. Non-Cardholder Members are defined as Members who do not have an open Card. You further acknowledge that Sony reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice. You agree that Sony has no responsibility or liability for the deletion or failure to store any information, data and/or other communications or other content maintained or transmitted by or through the Program.
2. Sony Rewards Points
a. General. Members can earn Points by participating in various Program activities and Offers (as defined below). The number of Points awarded per activity or Offer is decided by Sony in its sole discretion, and may be different than the Point earning numbers indicated throughout this Section. Additionally, Sony may grant Points in ways that are not set forth in this Agreement to one or more Members and may attach different expiration dates to such Point grants, in its sole discretion. Points have no cash value, and may not be sold, transferred or bartered.
b. Points Summaries. embers may view (and should review on a periodic basis) the summary of their Points accumulation, redemption and expiration on the Website and Mobile App. You are solely responsible for ensuring that all Points that you earn are included in your Point balance and that your Points balance is correct. In the event that earned Points are not included in your Point balance, or Points are incorrectly deleted from your Points balance, you have one (1) year from the day on which either the Points were earned or the Points were incorrectly deleted from your Account to notify Sony in writing by going to. https://www.rewards.sony.com/contact.html. After such period, Sony will not add such Points into your Account.
c. Point Ownership & Transferability. You have no property interest in your Points or any similar reward Sony may offer under the Program. Membership in the Program, any Points earned and any other related membership benefits are not transferable, and you may not combine or merge your Points with the Points in any other Member’s Account. Points will expire as further explained below.
d. Earning Points. The earning of Points, whether through offers (as defined below), Account Linking (as defined below), Card spend (as defined below) or any other manner, is always subject to these Terms and Conditions. If your Points balance goes negative, you must first earn Points to bring your Points balance to zero before redeeming any points. Some redemptions may require a Points balance greater than zero. The ability to earn Points through any manner, including but not limited to those indicated below, represents a limited time offer that can be modified or discontinued by Sony at any time.
i. Earning Points through Sony and Partner Offers.
Sony and/or its affiliates may send Members information and offers and promotions, via email, social networks, mobile communications (i.e. text messages, push notes), physical mail, or any other means (each an “Offer”). Activity by you in response to an Offer may, in some cases, provide you with the ability to earn Points, if you strictly comply with the terms of the applicable Offer. These additional Points may be referred to as bonus points (“Bonus Points”) and unless explicitly stated otherwise, all references to Points shall include Bonus Points. Not all Members will be eligible for certain Offers, and if you receive an Offer in error, Sony reserves the right to nullify Points erroneously credited to your Account. In the event of an error in the description of an Offer’s terms, Sony shall have the right to revise the description as necessary, and will not be responsible to any Member, including without limitation, to reward Points to such Member, for such error. Bonus Points earned in conjunction with an Offer may have expiration dates that are not the same as the Points expiration dates outlined in Section 2(f) (Expiration of Points) below. Bonus Points earned through an Offer are subject to the terms of this Agreement and any terms and conditions of the Offer. The ways to earn Bonus Points, and the Bonus Points that can be earned, may vary. Read each Offer carefully, as there may be important conditions or limitations, such as blackout periods, Bonus Points limits, or exclusions. You may also have to register to qualify for the Offer. An Offer may not be combined with any other Offer, including Partner Offers (as defined below). Sony may change or withdraw an Offer at any time without notice. Any change or withdrawal will not affect Bonus Points already earned.
In addition, Sony’s third-party merchants, partners, sponsors and clients (“Partners”) may send you offers or promotions (“Partner Offers”). Your participation in Partner Offers or correspondence with the Partners regarding Partner Offers or products and services offered by the Partners, is solely between you and the applicable Partner. Sony does not operate, control or endorse any information, goods or services of any of its Partners in any way. Sony assumes no liability, obligation or responsibility for, and makes no warranty with respect to: (a) any part of any Partner Offer or the timeliness of delivery of Partner goods or services; (b) communication or correspondence between a Member and a Partner; (c) security associated with credit card or other transactions initiated by a Member with a Partner; (d) maintenance of privacy of any personal information given by any Member to any Partners; and (e) any loss or damage of any sort incurred as the result of any Member dealings with Partners, or as the result of the presence of such Partners on any Sony or Partner Website or via the Program. Bonus Points earned in conjunction with a Partner Offer may have expiration dates that are not the same as the Point expiration dates outlined in Section 2(f) (Expiration of Points) below. Bonus Points earned through Partner Offers are subject to this Agreement and any applicable terms and conditions of such Partner Offer. Read each Partner Offer carefully, as there may be important conditions or limitations, such as blackout periods, Bonus Points limits, or exclusions. You may also have to register to qualify for the Partner Offer. A Partner Offer may not be combined with any other Offer. Sony or a Partner may withdraw a Partner Offer at any time without notice. Any change or withdrawal will not affect Bonus Points already earned.
All Offers and Partner Offers are void where prohibited by law.
ii. Earning Points through Account Linking. As part of the Program, you may tie your Account to an account that you have with an affiliate of Sony or another Partner (“Account Linking”). Sony, in its sole discretion, may award Points to you for your Account Linking with a Sony affiliate or Partner. Additionally, Account Linking may be required in order to earn Points with a Sony affiliate or Partner. Any Account Linking is subject to this Agreement and may be subject to terms and conditions of a Sony affiliate or Partner.
iii. Earning Points on a Sony Visa and PlayStation Visa Card. In order for you to earn Points with a Sony Visa Card or a PlayStation Visa Card, your Card must be in Good Standing, which means (a) your Card is open to new charges and not over your credit limit; (b) your Card is not more than 60 days past due or otherwise in default; (c) your Card is not flagged as lost, stolen, or fraudulent according to Comenity Bank’s (the “Bank”) records; (d) your Card is not in a hardship or workout program; and (e) you are not subject to a credit counseling arrangement relating to your Card. (“Good Standing”)
For both Sony Visa and PlayStation Visa Cardholders, earning Points through use of the Card is limited to earning Points for net eligible purchases, which are purchases of goods and services for personal, family and household purposes using your Card and the Card(s) of your authorized user(s), if any, minus any returns, refunds or credit adjustments (“Net Eligible Purchases”). Earning of Points is rounded to the nearest whole Point value using standard rounding. Earning calculations that end in .5 will round up to the next whole Point value. For example, earn calculated to 1.5 Points rounds to 2 Points. All calculations that result in less than .5 will round down. For example, calculated earn of 1.4 points will round to 1 Point. Points are not earned on, and the term Net Eligible Purchases does not include: returns, refunds, credit adjustments, unauthorized or fraudulent charges, charges that violate the terms of your Credit Card Account Agreement, purchases made by or for a business or for a business purpose, cash advances, balance transfers, checks used to access your Card account, interest and any Card account fees, unauthorized transactions, and any purchase of a product that is functionally equivalent to cash or a cash transaction, including without limitation, wire transfers, money orders, lottery tickets, or casino gaming chips. Points will be reflected in the Points balance within 30 days of the date of purchase on your Card.
(A) A Member who holds a Sony Visa Card in Good Standing will earn 5 Points per $1.00 spent on Sony & PlayStation purchases, to the extent that such purchases have been confirmed, at authorized retailers as well as 5 Points per $1.00 spent on Entertainment* (see Merchant Classification below). A Sony Visa Cardholder will also earn 2 Points per $1 spent on Restaurants, Cable/Internet, and Ride Sharing (see Merchant Classification Codes below) and 1 Point per $1.00 spent on all other Card purchases that do not qualify for an accelerated bonus, when the Sony Visa Card is used. Full terms and conditions available here.
If you have a Sony Visa Card, for additional information, including authorized retailers visit https://www.sony.com/retailers. To complete purchase confirmation, download the Mobile App at https://www.rewards.sony.com/app.html and fill out the Bonus Points Form in the My Account section or contact Cardholder Customer Service at 877-718-7669.
(B) A Member who holds a PlayStation Visa Card in Good Standing will earn $75 in free game(s) when the Member activates their PlayStation Visa Card and spends $500 on purchases outside of PlayStation and Sony with the PlayStation Visa Card within sixty (60) days of Card account opening. Full terms and conditions are available here. A PlayStation Visa Cardholder will earn 5 Points per $1.00 spent on Sony & PlayStation purchases, to the extent that such purchases have been confirmed, at authorized retailers. A PlayStation Visa Cardholder will also earn 3 Points for each $1.00 spent on Cable/Internet* (see Merchant Classification Codes below) and 2 Points for each $1.00 spent at Restaurants* (see Merchant Classification below) and 1 Point for each $1.00 spent on all other purchases on the PlayStation Visa Card. If you have a PlayStation Visa Card, for additional information, including authorized retailers visit https://www.sony.com/retailers. To complete purchase confirmation, download the Mobile App at https://www.rewards.sony.com/app.html and fill out the Bonus Points Form in the My Account section or contact Cardholder Customer Service at 877-718-7669.
(C) *Card Merchant Classification Codes
Each retailer, business or any other place where you can make a purchase using a Card (“Merchant”) who accepts Visa is assigned a merchant classification code (“MCC”), which is determined by the Merchant or its payment processor in accordance with Visa Card procedures based on the products and/or services the Merchant primarily sells. The Bank and Sony do not control the assignment of MCCs and are not responsible for incorrectly coded purchases. Even though a Merchant or some of the items a Merchant sells may appear to fit within a certain Merchant classification category, the Merchant may not have an MCC in that category. Purchases made with third-party payment accounts, including but not limited to PayPal and Venmo, will not earn additional Points.
(D) Bonus Points for Special Card Offers.
From time to time, Sony or the Bank may make special offers (each a “Card Offer”) for you to earn additional Points for Net Eligible Purchases made on your Card, which are referred to as Card bonus points (“Card Bonus Points”). Unless explicitly stated otherwise, all references to Points shall include Card Bonus Points. Card Bonus Points are subject to the terms and conditions of each Card Offer. The way to earn Card Bonus Points, and the Card Bonus Points that can be earned, may vary. Read each Card Offer carefully, as there may be important conditions or limitations, such as blackout periods, Card Bonus Points limits, or exclusions. You may also have to register to qualify for the Card Offer. Card Offers may not be combined with any other Offer. Sony or the Bank may change or withdraw a Card Offer at any time without notice. Any such change or withdrawal will not affect Card Bonus Points already earned. Your Net Eligible Purchases must be completed, and the transactions charged to your Card during the special Card Offer period in order for you to earn the applicable Card Bonus Points. For mail orders, special order, online, and other purchases, please be aware that the Bank may not charge your Card until items purchased have shipped. During special Card Offer periods, making a return in the same transaction as your purchase may result in earning fewer Points because Points are calculated off of your Net Eligible Purchase (in this case, your purchase minus return).
All Cardholder benefits and promotions are subject to the terms and conditions in any Card Offer.
e. Redeeming Points.
(i) This Agreement shall govern your redemption of Points for any item, event ticket, digital code or merchandise offered for sale or licensing through the Program (each a “Product”), and your purchase of Points in connection with a redemption. A Member may redeem their accrued Points for anything listed on the Website/Mobile App or the Program’s print catalog, provided, that in order to redeem Points or otherwise take advantage of any redemption, Sony may require that you have at least 500 Points in your Account prior to any redemption. You may purchase additional Points in the event that you do not have the required number of Points to take advantage of a redemption. The number of Points required to redeem any Product is subject to change at any time without notice. Points will immediately be put on hold upon placing an order and thereafter will be deducted from a Member’s Account upon shipment of the redeemed Product. Sony will only deliver redeemed Products to a valid mailing address located within the fifty (50) United States or the District of Columbia, provided that no deliveries will be made to an APO or P.O. Box. Members will also be able to use their accrued Points on the Sony Store’s website. Any use of Points on the Sony Store website is subject to such website’s terms & conditions. In the event that a stated price for a product or the number of Points needed to redeem a Product is actually more than what is stated in the applicable Offer, Sony may, in its sole discretion, permit the redemption of the Product based on the incorrect price, or upon notice to you, cancel the Product order.
(ii) Events
(A) Redemption of Points for Event Tickets. Subject to this Agreement, Points may be redeemed for a ticket or tickets to certain events including concerts, sporting events and more (each a “Ticket”). If you have more than 100 Points, you may purchase additional Points to take advantage of a Ticket redemption. Tickets are redeemed on a first come basis and until you receive a confirmation email from Sony, a given Ticket may no longer be available for redemption. Sony does not guarantee that any Ticket will be available for any specific period of time. You are responsible for all applicable taxes and fees associated with each Ticket redemption. Applicable taxes and fees are subject to change at any time without notice. Points used for Ticket redemptions are not refundable once redeemed and/or purchased.
ALL TICKET REDEMPTIONS ARE FINAL, AND THERE ARE NO REFUNDS OR EXCHANGES.
The number of Points to redeem a Ticket may change at any time, and Sony does not guarantee that you will be able to redeem Points for a Ticket for a given number of Points until after you complete your Ticket redemption and receive an email confirmation from Sony. Once an order for a Ticket redemption has been submitted, the required number of Points (including any applicable taxes and fees) will be deducted from your Account and payment for any additional Points purchased will be charged to your credit card.
In order for Sony to process a Ticket redemption, you may provide Sony with certain personal information, including your name, home and email address, location, phone number and, if purchasing additional Points, credit card information. By providing such information to Sony, you consent to Sony’s sharing of that information with third-party providers as necessary to search for and redeem Tickets and process the Ticket redemption. Sony shall not be liable for any incorrect personal information received or obtained from you. All data you provide to Sony is governed by the Sony Rewards Privacy Policy.
In the event that a stated price for a Ticket or the number of Points needed to redeem a Ticket is actually more than what is stated, Sony may, in its sole discretion, permit the redemption of the Ticket based on the incorrect price, or upon notice to you, cancel the Ticket redemption.
(B) Receiving your Tickets. Following your receipt of an email confirmation from Sony, you will receive an email from the Ticket vendor with instructions on how to receive your Ticket(s). Sony has no control over the length of time it will take for a Ticket vendor to send instructions, but all Ticket vendors will send an email with Ticket instructions prior to the Ticket event date. If you do not receive a confirmation email from a Ticket vendor after submitting your Ticket redemption and receiving a Ticket order confirmation email from Sony, it is your responsibility to contact Sony Rewards Customer Service at 1-888-715-7669. Tickets are fulfilled by the Ticket vendor and subject to each Ticket vendor’s separate rules, terms and conditions, and/or policies found on each Ticket vendor’s website. See Ticket vendor websites for full terms and conditions. Tickets may be sent by the Ticket vendor digitally to the email address entered at the time of redemption, or physical Tickets may be sent to a physical address, which must be a valid mailing address in the fifty (50) United States or District of Columbia, but may not be an APO or P.O. Box. Sony is not responsible for replacing any lost, mutilated or stolen Tickets. Sony does not develop or control the ticket vendor websites or any content or third-party links included on them. Ticket vendors’ policies apply to Tickets and to your use of Ticket vendor websites. Sony has no responsibility or liability for any property loss, damage, personal injury or death in connection with any Tickets redeemed through the Program and/or any Member’s participation in any event or related event. For any questions related to Ticket redemptions, visit the Frequently Asked Questions page or contact Sony Rewards Customer Service at 1-888-715-7669.
f. Expiration of Points. A Member who has Point earning or redeeming activity, which includes both Points earned for spend on a Card and Points earned or redeemed through the Program, is considered an active member (“Active Member”). Unless otherwise indicated by Sony when Points are granted or in the information connected to a specific Offer, as long as you remain an Active Member, Points that you earn will expire on the date that is five (5) years from the last day of the month in which your Points were earned. If you are not an Active Member during any eighteen (18) month period, all Points in your Account will expire at the end of such eighteen (18) month period. In the event that Points expire or are forfeited, they will do so on the applicable date at 11:59 pm Pacific Time.
3. Sony Rewards Purchase Credit Option
If you purchase a new Sony product from an authorized retailer, which retailers can be found at https://www.sony.com/retailers, with your Card, you can use the “Purchase Credit Option” through the Mobile App. To use the Purchase Credit Option, within sixty (60) days of purchasing a new Sony product, go to the My Account section of the Mobile App, upload a picture of your sales receipt and complete the purchase information section. Upon successful upload and completion of the information section, Sony will: (i) calculate the number of Points required to purchase the applicable Sony product, at a rate of 115 Points per $1 of retail price (excluding tax); (ii) deduct the number of Points required to purchase the applicable Sony product from the Cardholder’s Account balance; and (iii) credit the dollar amount of the purchase, or any portion thereof, to the Member’s Card account (“Purchase Credit”). The Member is not required to have the total number of Points required to cover the entire purchase. Sony will deduct as many Points as available for use towards any partial redemption of the applicable Sony product, up to the amount charged on the Card for such product. To take advantage of the Purchase Credit Option, your Account must be open when Sony processes the Purchase Credit. Sony may change or remove the Purchase Credit Option at any time without prior notice.
4. Products Purchased through the Program.
a. Product Offerings. Sony, in its sole discretion, may revise, limit or discontinue the Products offered through the Program at any time. Quantities of Products are always subject to availability. In the event of a shortage of a Product, Sony may allocate the sale of such Product(s) in its sole discretion. Sony is not responsible for pricing, photographic, typographic or system errors.
b. Warranty. Sony makes no representation or warranty with respect to Products obtained through the Program. Any warranty on a Product purchase through the Program will be limited to the warranty card, if any, included with the Product(s).
c. Shipment Contract. Every applicable Product redeemed/purchased through the Program is redeemed/purchased pursuant to a shipment contract. This means that the risk of loss and title for such Product passes to the Member upon Sony’s delivery of such Product to the delivery carrier. In the event that a Product is lost prior to receipt by the Member, the Member shall immediately call Sony Rewards Customer Service at 1-888-715-SONY (7669), between the hours of 10:00 am to 10:00pm ET, M-F and Saturday 10:00am to 8:00pm ET so that Sony can file a timely claim with the shipping carrier. If a Product arrives at the Member’s designated destination damaged or is defective, the applicable Member must contact Sony within fourteen (14) days of the date the Product was shipped by Sony and follow the directions in the “Product Returns and Exchanges” below.
d. Digital Codes and Gift Cards. Sony is not responsible for digital codes, and gift cards that are lost, stolen or not received unless such digital codes and gift cards are not shipped to the address (email or physical) entered by the Member during the redemption/purchase process. Digital codes and gift cards may not be cancelled, returned, exchanged or replaced.
e. Events. See Section 2(e)(ii) for all Ticket-related information.
5. Product Returns and Exchanges
All redemptions/purchases of Sony Products from Sony through the Program are final. Once an order has been placed, Sony cannot cancel it. Except as explicitly indicated in this Agreement, you may not return or exchange any Sony Product purchased through the Program under any circumstances. As indicated above, if you receive a defective or damaged Product, you must contact Sony within fourteen (14) days of receipt of the Product. To report a defective or damaged item within such fourteen (14) daytime period, you must contact Sony Rewards Customer Service at 1-888-715-SONY (7669), between the hours of 10:00 am to 10:00pm ET, M-F and Saturday 10:00am to 8:00pm ET. If a Product is returned without adherence to this policy, Sony reserves the right to (i) refuse to accept the Product or to restore Points and/or cash, and/or (ii) charge a restocking fee. After an authorized return has been received by Sony, Sony will immediately reship a replacement. Sony will only reimburse a Member for a defective or damaged Product if the exact model is not available.
Products Purchased through Partners. The return of any Products redeemed/purchased from a Partner shall be controlled by the applicable Partner’s return policy. You will need to look at such return policies and contact the applicable Partner if you desire to return a product redeemed/purchased from a Partner for any reason.
6. Intellectual Property Rights and Obligations.
a. Ownership of Information and Content by Sony and its Affiliates. All information and content on the Website/Mobile App, or contained in Program Materials (e.g. contained in Offers or electronic mail communications) which shall include, without limitation, all text, software, scripts, graphics, pictures, sounds, photographs, music, videos, interactive features and the like (“Creative”) and the trademarks, logos and service marks contained on the Website/Mobile App or in Program Materials (“Marks,” and collectively, with the Creative, the “Content”) is owned (or licensed) by Sony and its affiliates and is subject to and protected by copyright and other intellectual property laws. Sony or its licensors reserve all rights with respect to such Content. Content is provided to you “AS IS” for personal use and Members may not, and shall not allow any third party to, use any Content or copy, modify, reproduce, republish, post, transmit, sell, license, create derivative works from, reverse engineer, reverse assemble, distribute or use any Content in any way without Sony’s prior written permission, and in such case, only in accordance with such written permission. In the event that you download or print a copy of any Content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with security related features of the Website/Mobile App or features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Website/Mobile App, the Program or the Content therein. You may not to access the Program by any means other than through the interface that is provided by Sony for such use.
b. Member Submissions. Sony respects the intellectual property of others, and we ask you to do the same. You therefore agree that any content (e.g., postings to social media websites or submission of contest entries), including without limitation, videos, text, pictures, photos, notes, drawings and graphics that you post to the Website/Mobile App or provide to Sony to use in connection with any other aspect of the Program (“Member Submissions”) does not and will not violate any law or infringe the rights of any third party, including, without limitation, any intellectual property rights, publicity rights, or rights of privacy. It is important that you understand that you are in the best position to know if your Member Submission is legally permitted. Sony may, in its sole discretion, disable and/or terminate the accounts of Members that it believes are repeat infringers of the above. If you believe your work has been copied in a way that violates your intellectual property rights, please provide Sony with the following information:
• the physical or electronic signature of a person authorized to act on behalf of the owner of the copyright or other intellectual property right that has been infringed;
• identification of the copyrighted work(s) that you claim has been infringed;
• a description of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed;
• information reasonably sufficient to permit the service provider to contact you, the complaining party (e.g., the address, telephone number, or email address);
• a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and
• a statement by you, made under penalty of perjury, that information in your notice is accurate and that you are the copyright or other intellectual property owner or authorized to act on behalf of the copyright or other intellectual property owner.
Notice of claims of copyright or other intellectual property infringement shall be made to Sony’s Copyright Manager at 115 W. Century Rd., Suite 250, Paramus, NJ 07652, email: CopyrightManager@sony.com. phone: 201-930-6161. You acknowledge that if you fail to comply with the requirements of this Section 6(b), your notice may not be valid.
c. Protection and Ownership of Member Submissions. Moreover, Sony does not guarantee any protection of Member Submissions against use by third parties. You agree that except where prohibited by law, all Member Submissions shall become the property of Sony and shall be controlled by the ownership rights set forth in this Agreement. In the event that ownership cannot be transferred to Sony by the foregoing sentence, you hereby grant Sony a worldwide, non- exclusive, royalty-free, fully paid-up, perpetual, sublicenseable and transferable license to use, reproduce, distribute, create derivative works of, translate, publish, publicly display, and publicly perform the Member Submissions in any media formats and through any media channels.
7. Termination of the Card Issuing Bank. In the event that the Card program is terminated with the Bank and such Bank is no longer affiliated with the Program, Card accounts, at Sony’s sole discretion, may have a grace period during which they will continue to have the privileges outlined herein for Card accounts. Such grace period will be determined and announced prior to such termination. After such grace period, Card accounts associated with the terminated Bank will have the benefits outlined herein for Accounts non-Cardholders.
8. Member Conduct
a. You agree not to use the Program, the Website/Mobile App to:
(i) distribute, disseminate, post, or publish any information or material that degrades, embarrasses, harasses, humiliates, intimidates, or threatens any individual or group of individuals, is indecent, infringing, obscene or unlawful, or is confidential or protected proprietary data;
(ii) defame, threaten, stalk, harass or harm another individual, or otherwise violate others’ legal rights;
(iii) impersonate any person, or otherwise misrepresent your identity;
(iv) interfere with or disrupt the systems, servers or networks associated with or connected to the Program, the Website/Mobile App,
or disobey any requirements, procedures, policies or regulations of such networks;
(v) violate the terms and conditions and operating rules of the Program or interfere with another Member’s use of the Program;
(vi) attempt to gain unauthorized access to the Program, or to other Accounts;
(vii) transmit any file that contains viruses, worms, Trojan horses, or any other contaminating or destructive features, could damage another’s computer, or could violate the intellectual property, privacy or publicity rights of others;
(viii) use the Program to conduct any activity or solicit the performance of any illegal activity or other activity that infringes the rights of others;
(ix) engage in any commercial purpose on the site, including reselling or otherwise generating income by providing access to the Program, the Website or the Mobile App to others; or
(x) engage in any other conduct that is, or that Sony deems to be, in conflict with this Agreement and/or the intent of the Program.
b. You agree not to use any language in connection with the Program, on the Website/Mobile App or during calls to customer service that is offensive or obscene, as Sony deems in its sole judgment.
9. Termination; Suspension
a. Termination. Notwithstanding any other provision in this Agreement, you agree that Sony has the right to terminate or suspend this Agreement and/or your Account at any time, in its sole discretion and without limiting other remedies, with or without prior notice, for any reason, including, without limitation, violation of this Agreement, or actions which are inconsistent with the letter or spirit of this Agreement or the Program.
b. Effect of Termination. In the event that Sony terminates your Account, your right to use the Program ceases immediately, and Sony shall have the right to immediately deactivate or delete your Account and all reward related information and files, and/ or bar any further access by you to such files or the Program, and if the Member does not have a Card registered with Sony the Member shall forfeit any unredeemed Points. You agree that Sony shall not be liable to you for any termination of your Account or your access to the Program. Termination of your Account and/or participation in the Program will not cancel your Card.
c. Survival. The provisions of Sections 4 through 15 shall survive any termination of this Agreement.
10. Modifications to Terms & Conditions and Recourse
a. Sony reserves the right to discontinue, suspend, disable, change or modify any or all aspect of the Program (collectively, “Change”), including this Agreement, Offers, the Website/Mobile App and/or the Privacy Policy, in its sole discretion and at any time, with or without notice. Changes to this Agreement and the Privacy Policy will be effective when posted so you should review this Agreement periodically. Such Changes may include, without limitation:
(i) modifications to this Agreement and/or the Privacy Policy;
(ii) your ability to earn and redeem Points, and the number of Points that you can earn through specific activities or Offers (including any Partner Offers or Card Offers); and
(iii) your ability to access certain support services.
Sony shall not be liable to any third party, including any Member, for any Change. Any Change that adds new or additional features of the Program shall be subject to this Agreement.
b. If you object to this Agreement or any Changes or at any time become dissatisfied with the Program, do not use or access (or continue to access) the Website/Mobile App or Program. Your sole recourse is to stop using the Program. Your continued use of the Program after notification of any Change(s) constitutes conclusive evidence of your acknowledgement of the Change and your agreement to be bound by such Change(s). Sony is not responsible for any automatic filtering you or your network provider may apply to email notifications Sony sends to the email address you provide to us or any changes made to your email address.
11. Hyperlinking. The Website/Mobile App may provide a link to other websites or internet locations. This is for your convenience only. The fact that Sony provides a link to a website does not signify an endorsement, sponsorship, or affiliation with respect to such website, its owners or its providers. There are inherent risks in using, or retrieving any information found on the internet, and Sony urges you to make sure you understand these risks before going to a linked website. Sony shall not be held responsible for the information, products, or services obtained on such other websites and will not be liable for any damages arising from your access to such websites.
12. No Warranties.
a. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE AND THE PROGRAM IS AT YOUR SOLE RISK. THE WEBSITE (AND ANY PORTION THEREOF), THE MOBILE APP, THE PROGRAM AND ANY PRODUCTS OR SERVICES OFFERED IN CONNECTION WITH THE PROGRAM ARE PROVIDED “AS IS” “WITH ALL FAULTS” AND “AS AVAILABLE” BASIS TO THE FULLEST EXTENT PERMITTED BY LAW. SONY AND ITS AFFILIATES EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED (INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, SECURITY AND NON-INFRINGEMENT). To the extent that Sony may not, as a matter of applicable law, disclaim any implied warranty, the scope and duration of such warranty shall be the minimum permitted under such applicable law. Sony makes no warranties, guaranties or representations of any kind with respect to any Products, the Website/Mobile App or the Program.
b. Sony shall not be liable or responsible for any guarantee, warranty and/or representation offered by any Partners or third-party manufacturers. In the event that a third-party manufacturer or supplier offers its own warranties with respect to any Product made available through the Program, you agree to look solely to such manufacturer or supplier for any warranty related claims.
13. Limitation of Liability
a. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAWS, IN NO EVENT WILL SONY, ITS AFFILIATES, PARTNERS, THIRD-PARTY MANUFACTURERS, THE BANK, OR ANYONE INVOLVED IN CREATING, PRODUCING OR DELIVERING THE PROGRAM, OR ANY OF THEIR OFFICERS, DIRECTORS, STOCKHOLDERS, EMPLOYEES, AGENTS OR OTHER THIRD-PARTY PROVIDERS BE HELD LIABLE TO YOU OR ANYONE ELSE UNDER ANY THEORY OF LIABILITY FOR ANY DAMAGES, LOSSES, LIABILITIES, OBLIGATIONS, OR COSTS, WHETHER DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, CONSEQUENTIAL OR EXEMPLARY ARISING OUT OF, RESULTING FROM OR IN CONNECTION WITH ANY ASPECT OF THE PROGRAM, INCLUDING THE WEBSITE AND THE MOBILE APP, AND THE USE THEREOF (INCLUDING THE INABILITY TO USE OR THE DELAY THEREOF).
b. This limitation on liability includes, but is not limited to, and Sony and its affiliates are not responsible for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from or related to any Product or your access to or use of the Program; (iii) unauthorized access to or use of Sony’s servers and/or any and all personal information stored therein; (iv) interruption or cessation of transmission to or from the Website or Mobile App; (v) bugs, viruses, Trojan horses, or the like which may be transmitted to or through the Website (or any parts thereof) or the Mobile App; (vi) loss or damage of any kind incurred as a result of the use by you or another Member of any Product or any content made available on or by means of the Website, the Mobile App, the Program and/or otherwise; (vii) defamatory, offensive, or illegal conduct of any Member or third party; and/ or (viii) failure, interruption or unavailability of mechanical or electronic equipment or network servers or communication lines, miscommunications, theft, operator errors, strike or other labor problems, incorrect or inaccurate bidding information, or any force majeure howsoever caused or other error of any kind whether human, mechanical or electronic. Sony cannot and does not guarantee continuous, uninterrupted or secure access to the Website/Mobile App.
c. You acknowledge and agree that Sony neither endorses nor shall be liable or responsible for the contents of any electronic mail, Internet communications, physical mail or other communications in any media, to the extent that Sony has not been the author and sender of such communications or mail.
14. Indemnification.
a. You agree to release, indemnify and hold harmless Sony and its parent, subsidiaries, affiliates and their respective officers, directors, employees, agents, vendors, licensors, suppliers, third-party providers or other partners, from and against any and all claims, losses, costs (including court costs), fees (including attorney’s fees), damages and expenses that such parties may incur as a result of, due to, or arising out of: (i) the breach of any of the warranties, representations, covenants, responsibilities or other obligations set forth in this Agreement; (ii) your violation or alleged violation of any person’s intellectual property, privacy, publicity or other right; (iii) your use of any program offered by Sony or use and/or receipt of any benefit, award or Product obtained through or related to the Program; (iv) the violation of any applicable laws and/or this Agreement by you and/or anyone using your Account to access and/ or otherwise use the Program; or (v) your willful misconduct or the willful misconduct of anyone accessing the Program through your Account, in connection with your (and/or such other person’s) use of the Program (in whole or in part).
b. Sony’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Sony reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Sony in asserting any available defenses. This Section 14 shall remain in full force and effect notwithstanding any termination of your use of the Program, including the Website/Mobile App.
15. Miscellaneous
a. Controlling Law; Lawsuits. This Agreement shall be governed by and construed according to the laws of the State of New York as applied to agreements made, entered into and performed entirely in New York. You agree that any disputes or legal proceedings arising out of or related to Program, the Website or the Mobile App, shall be brought in the state or federal courts in the State of New York, and shall be handled individually without any class action. You also agree that notwithstanding any statute or law to the contrary, any claim or cause of action arising out of, or related to, the use of the Program, the Website, the Mobile App or this Agreement must be filed within one (1) year after the claim or cause of action arose or be forever barred.
b. Court Orders and Subpoenas. Sony will comply with all court orders and subpoenas and cooperate with investigations by local, state and federal agencies. Under these circumstances, your Account information may be shared with others with or without such your knowledge or consent.
c. Complete Agreement/Invalidity & Severability. This Agreement constitutes the complete, final and exclusive understanding between Sony and each Member relating to the subject matter hereof and governs your use of the Program, including the Website and the Mobile App, superseding all prior or contemporaneous understandings, agreements, communications, and/ or advertising with respect to such subject matter. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties, and all other provisions shall remain in full force and effect. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement.
d. Third-Party Terms. Member may be subject to additional terms and conditions that may apply when Member obtains or uses any Third-Party Offerings, including but not limited to third-party content, third-party software or goods and services provided by or through Partners or other third parties.
e. No Waiver. Sony’s failure to insist upon strict performance of any provision(s) of this Agreement or to exercise or enforce any
right or provision of this Agreement shall not constitute a waiver of its right or remedies or of the provision.
f. Assignment. Sony may assign its rights and delegate its duties under this Agreement to any party at any time without notice to you. The rights and licenses granted hereunder may not be assigned or transferred by you, and any attempted assignment or transfer in violation hereof shall be null and void.
g. Headings. All headings in this Agreement are for convenience only and have no legal effect.
h. Notice. Except as provided above with respect to modifications of this Agreement, Sony may deliver notices to Member by prepaid United States first class mail at the address in Sony’s database, or via electronic mail at the electronic mail address in Sony’s database; any such notice shall be deemed effectively given upon delivery. Member may give notice to Sony by prepaid certified mail, return receipt requested at the following address: Sony Rewards Program, 25 Madison Avenue, New York, New York 10010, Attn: SVP, Legal Department, and any such notice shall be effective upon receipt.