FAQs

Curious about Sony Rewards? Want to keep track of your must-have rewards? Want the most bang for your points? 
Well, you've come to the right place. Check out our FAQs and get answers to common questions:

Sony Rewards brings you closer to the cutting edge of entertainment, feeding everything you crave from hit movies, top games and music, and the latest in technology from Sony. You can earn Sony Rewards points for doing the things you already do, like going to the movies or purchasing from the PlayStation™ Store. Then, redeem points for once-in-a-lifetime experiences, cool merchandise and more. Plus, you’ll always have access to exclusive sales, including through Sony Rewards’ Insider Specials, Deal of the Day and Deal of the Week promotions.
There are so many new things to experience. From the overall look and feel of the Sony Rewards website to the many ways to earn and redeem Sony Rewards points. Access the Sony Rewards catalog with ease and save with special sales. The easiest way to find out what’s new is to take a look around the Sony Rewards website. We’re sure you’ll love what you find.
When logging into or enrolling in Sony Rewards you will be prompted with further information regarding Sony account and how to obtain one. Please follow the prompts and additional messaging for further instructions and information about Sony account.
You can join Sony Rewards by clicking on Join within the header of the Sony Rewards website — it's fast and easy to do. Just follow the step-by-step instructions to complete the enrollment process.
As long as you remain an active (as defined below) Sony Rewards member within any 18-month period, you will have 5 years from the end of the month in which your Sony Rewards points were earned to redeem them. All points expire 5 years after they are earned. You will be deemed ‘active’ if you (i) complete at least one earn activity by using your Sony Card℠ or PlayStation® Card, (ii) earn Sony Rewards points through the Sony Rewards website, or (iii) complete a redemption activity. If you do not remain active within any 18-month period, all of your Sony Rewards points will expire at the end of that 18-month period. This applies to all Sony Rewards points earned and available in your account.
Sony Rewards membership is currently only open to legal United States residents who are 13 or older.
Found in the My Account section on the website Refer-a-friend allows you to share the Sony Rewards experience with all of your friends. All you have to do is follow the instructions on the page and send an invite to one or more of your friends through social media, or an email.
Found in your Dashboard, your Points Goal is the total amount of Sony Rewards points you want to reach. Points can then be used to redeem from the catalog, bid on ShowStoppers or applied toward items found in your Wish List.
It's easy. Go to the My Account section of the Sony Rewards website, found under the drop down in the top right corner, there you can update your profile info under the Personal Information section.

Note: If you are a cardholder, any changes made to your Sony Rewards profile will not update your credit card statement information. To make changes to your personal information for your Sony Card℠ or PlayStation® card, please call the number on the back of your card.
Go the My Account section of the Sony Rewards website. From there go to the Preferences section to make updates to your Communications Preferences.
To ensure you receive emails from Sony Rewards, please check your email settings to make sure members@members.sonyrewards.com is in your address book or on your Safe Sender's List.
After you log into the Sony Rewards website, you can view your current points balance in the top right corner of the navigation, on the Homepage or when you go to Points Activity section under My Account.
Go to the My Account section of the Sony Rewards website and click on Points Activity to get a complete picture of your point’s activity history including transactions and Orders.
No, you will only be able to link one account for PlayStation™ Network to your account for Sony Rewards. Additionally, you won’t be able to change your account for PlayStation™ Network that is linked. Choose wisely and link the account for PlayStation™ Network that you use most. If you have an account for PlayStation™ Network, and you have not yet linked it to Sony Rewards, you will be prompted when you login/enroll. If you wish to link your account tied to PlayStation™ at a later time visit the My Account page and click on Linked Accounts then follow the instructions for linking.
There are many ways to earn points — and most of them involve doing things you already love to do. Here are just a few:
• Use your Sony Card℠ — one of the best and fastest — ways to earn points. In addition to other benefits, card members earn 1X points on all card purchases, plus 3X – 5X points on certain purchase categories when the Sony Card℠ is used. For additional information on your existing card member benefits, please call Capital One’s customer service using the number on the back of your card.
• Use your PlayStation®Card — another great way to earn points. In addition to other benefits, PlayStation® Card members earn 1X points on all card purchases, plus 3X – 10x points on certain purchase categories when the PlayStation® Card is used. For additional information on your existing card member benefits, please call Capital One’s customer service using the number on the back of your card.
o Don’t have a Sony Card℠ or PlayStation® Card? Go to My Accounts and click Manage Accounts under the Sony or PlayStation® Card section - there you will find further instructions.

Note: We're always creating new and exciting ways to earn points. Visit the Earn section of the website for specific details on the latest ways to put points in your pocket.

*If you are a card member you'll automatically receive 1 point per dollar at Sony authorized retailers. To receive your additional 4 points per dollar, please fill out a Bonus Points Form found under the My Account section.
Be sure to keep the codes found on the insert inside your movie’s packaging as a new disc registration experience is coming soon.
If you have a Sony Card℠ or PlayStation® Card, use the Bonus Point Form for an exclusive opportunity to earn Sony Rewards points on eligible Sony purchases.

1. Purchase Sony items with your Sony Card℠ at any Sony authorized retailer (hyperlink sony.com/retailers).
2. Log into Sony Rewards, go to My Account section and download the Bonus Points Form.
3. Once you've complete the form, mail it to the address provided along with a copy of your sales receipt.
4. An additional 4 bonus points for every dollar you spent will be added to your account once your request has been processed (for a total of 5x).

Here’s how it works for PlayStation® Card members:

1. Purchase PlayStation® or Sony items with your PlayStation® Card at any Sony authorized retailer. (www.sony.com/retailers)
2. Log into Sony Rewards, go to My Account section and download and print the Bonus Points Form.
3. Once you've complete the form, mail it to the address provided along with a copy of your sales receipt.
4. An additional 4 bonus points for every dollar you spent will be added to your account once your request has been processed (for a total of 5x). For additional information on your existing card member benefits, please call Capital One’s customer service using the number on the back of your card.

Note: Points for purchases made at the PlayStation™ Store are granted automatically. There is no need to fill out this form. Only use this form for purchases made at other authorized retailers.
Simply link your account for PlayStation® to Sony Rewards to get started. You'll automatically earn at least one point per dollar for all of your PlayStation™ Store purchases. And keep an eye out for bonus offers.
Once you link your account for PlayStation® to Sony Rewards, you will earn 1x point per dollar for all of your PlayStation™ Store purchases. In addition, you will earn an extra 5x points for using your PlayStation® Card on PlayStation™ Store purchases for a total of 6x points! The additional 5x points will post to your Sony Rewards account when your card statement cycles. For additional information on your existing card member benefits, please call Capital One’s customer service using the number on the back of your card.
You’ll earn purchases for anything you buy with your PlayStation® Store Wallet. That includes PlayStation® Plus subscriptions, games, videos and music, across all PlayStation® devices. You will also earn points for movie rentals or purchases made on PlayStation™ Store. Just be sure your accounts are linked prior to making the purchases by visiting the Linked Accounts section on the Sony Rewards website.
You can earn Sony Rewards points for all of your PlayStation™Store purchases. Simply link your account tied to PlayStation® to your Sony Account by going to the Linked Accounts section under My Account.
Unfortunately, no. You will only earn points on products that are bought directly from the PlayStation™ Store. But, if you buy PSN cash codes at retail locations and redeem them on the PlayStation™ Store, the purchases you make at the PlayStation™ Store will be eligible for points.
You won’t earn points when you add funds to your wallet with a credit card or PSN cash codes. But you will earn points when you buy PlayStation® Plus subscriptions, games, videos and music on the PlayStation™ Store.
You can use your Sony Rewards points for a wide range of Sony merchandise. Here's how:
• Browse the Sony Rewards catalog to check out what you can get, including music, movies, games and the latest tech.
• Take advantage of Deals & Steals for limited-time pricing on certain rewards.
• Check out ShowStoppers for exclusive Sony once-in-a-lifetime experiences and unique collectibles.
• You can also purchase additional points at checkout for a penny a point.
Card members have access to exclusive items and better pricing than non-card members do — that's why it's important to link your Sony Card℠ or PlayStation® Card to Sony Rewards by going to My Account and clicking on Manage Accounts.
Not having enough points for an item doesn't mean you have to wait to get it. All you need to do is purchase the rest of the points you need (at a penny a point) using your Sony Card℠/ PlayStation® Card or other credit card during the checkout process. And remember, you can also purchase points to increase your bid on select ShowStoppers.
For some products, such as PlayStation® Digital Codes, you may need a certain amount of points in order to redeem the product. You will be made aware of any point minimums for a specific product once you have added it to your cart.
Found in the My Account section, Wish List is a great way to keep track of all the Sony movies, music, games, and products you want to redeem your points for. Once you add items to your Wish List, it will be easier for you to find out when those items go on sale or are featured as the Deal of the Week.

Creating your Wish List is as simple as visiting a product catalog page and clicking on the Add to Wish List link. That's it!
Deals & Steals are special offers available exclusively to Sony Rewards members, including:
• Special offers or pricing, one-of-a-kind items, electronics, collectibles and more
• Deal of the Day – your chance to get a great deal on a new movie, electronics and other Sony items.
• Deal of the Week – a new deal goes live every Monday and is available to purchase for one week only or until the deal is sold out.
• Reverse Auction – score amazing savings on select Sony products every month in these fun auctions, where prices go down, not up.
To learn more, visit the Deals & Steals section on the website.
Every Monday, the Deal of the Week gives Sony Rewards members an opportunity to receive substantial savings on a single item selected from the Sony Rewards Catalog. This product is available for the entire week or until quantities are gone.
Card Advantage: Card members get Deal of the Week specials at prices even lower than those of general Sony Rewards members. Tax and shipping charges may apply.
On some days, Sony Rewards offers Sony Rewards members the opportunity to get substantial savings on one item selected from the Sony Rewards catalog. This product is available for the entire day or until quantities are gone. But the deal doesn't happen every day and can happen at any time, so check back often.
Card Advantage: Card members may get the Deal of the Day at a price even lower than that of general Sony Rewards members.
Tax and shipping charges may apply.
The Deal of the Day doesn't happen every day and can happen at any time, so check back often.
Stay tuned. A new pass experience is coming soon. For more information visit the Passes page under the Earn section of Sony Rewards.
No. We will be transitioning all of your completed Passes, and in-progress Passes to the new pass experience.
Yes. All of the PlayStation® Passes that you’re eligible for will continue to progress based on your activity.
As we roll out our new pass experience you will become eligible to participate with Passes from subscribing to PlayStation™ Network services, registering eligible Sony Pictures discs, renting movies on the PlayStation™ Network and more! Stay tuned!
If you have a Card, you earn Sony Rewards points for making purchases with your card. But that’s not all. You also gain access to special deals, exclusive inventory and better pricing for Deal & Steals. To learn more about the Sony Card℠ and PlayStation® Card visit the My Account section and click Manage Accounts under the Sony or PlayStation® Card section.
The only difference between the Sony Card℠ and PlayStation® Card is how points are earned through making purchases on the card. To learn more on how to earn points on the Sony Card℠/PlayStation® Card visit the My Account section and click Manage Accounts under the Sony or PlayStation® Card section.
In order to receive the full benefits of being a Card member, you need to visit the My Accounts page and click on Manage Accounts and link your Sony Card℠ or PlayStation® Card to Sony Rewards. It's as easy as entering your Card information so do it now!
By linking your Card to Sony Rewards, you can access all the points you earned by using your Card. You'll also be eligible for exclusive offers and better pricing on some Sony Rewards items.
If you have a Card and want to take advantage of all these benefits and more, link your card today! It's as easy as entering your Card information into your account with Sony Rewards.
Absolutely. You’ll earn an extra point per $1 in addition to the 5X points you’re already earning with your credit card. 6X points! For additional information on your existing card member benefits, please call Capital One’s customer service using the number on the back of your card.
If you have a Sony Card℠ or PlayStation® Card, the Purchase Credit Form is an exclusive option that lets you receive a full or partial credit to your card account when you shop for Sony or PlayStation® products at any Sony authorized retailer (www.sony.com/retailers).

Here's how it works:

1. Purchase Sony or PlayStation®, items with your Card at any Sony authorized retailer (www.sony.com/retailers).
2. Log into Sony Rewards, go to My Account section and download and print the Purchase Credit Form.
3. Once you've complete the form, mail it to the address provided along with a copy of your sales receipt.
4. Once your request is processed, we'll send you a confirmation email and credit your card account at a rate of $1.00 for every 115 Sony Rewards points deducted from your account. Your credit will post within two billing cycles.
Entertainment is defined as select purchases made at merchants that fall within the merchant category codes described below.

Music Downloads and Record Stores are classified as merchants that sell records, compact discs (CDs), cassettes, music and video laser disks, blank audio and video tapes, and digital downloads of music. They may also rent video tapes.

Motion Picture (Movie) Theaters and Tickets are classified as merchants that operate movie theaters and sell tickets as well as refreshments. These merchants may or may not offer advance tickets reservations via the telephone or Internet. This includes drive-in theaters as well as online ticketing merchants. Also includes merchants that rent DVD/video tapes for personal use. These merchants may or may not sell a limited selection of used videos, drinks, candy, snacks, and blank tapes.

Continuing Subscription Services are classified as merchants that sell subscription products or services via “direct” mail. These merchants may offer consumers a series of products (e.g., one book a month for one year) or the annual renewal of a single product. When paying by bank card, the cardholder’s account is billed for the service on a continuing or periodic basis (e.g., once a month, twice a year) and the service continues until the subscription or series ends or until the cardholder or merchant terminates the agreement. Included in this Merchant Category Code are direct mail book clubs; record, tape, CD, and video clubs; collectible series programs (stamps, coins, limited edition books or other book series, plates, china figures, etc.); and magazine subscriptions. Also included are newspaper subscriptions. Examples of recurring transactions excluded are: utility payments, private athletic club monthly dues, and insurance premiums.

Digital Goods – Large Digital Goods Merchants are large merchants that sell goods delivered in electronic format, with a minimum of 25 million transactions annually.

Digital Goods – Games are merchants that sell games that are delivered in electronic (not physical) format.

Digital Goods Media – Books, Movies, Music are merchants that sell media delivered in an electronic (not physical) format.

Select Pay TV/Radio/Streaming Services are merchants that provide the connection and ongoing delivery of Television/Radio/Streaming content on a subscription or fee basis. To receive 5x points on purchases in this merchant category code, the merchant must be Hulu, Vudu, Netflix or Spotify.

Sports are classified as merchants that operate and promote semiprofessional and professional athletic clubs (e.g., baseball, basketball, football, hockey, soccer, etc.), promote amateur and professional athletic events, and manage individual athletes. Includes sports arenas and stadiums.

Theaters are classified as merchants that operate live theatrical productions such as road companies and summer theater groups. This also includes services associated with theatrical productions and concerts such as casting agencies, booking agencies, scenery, lighting, and other equipment services, and theatrical ticket agencies.

Bands, Orchestras & Entertainment are classified as merchants that provide entertainment other than theatrical productions. Includes musicians, bands, orchestras, and other types of entertainers such as comedians and magicians as well as merchants that specialize in providing music (live bands or DJs) for weddings or special events.

Video game amusement supply & arcade are classified as merchants that sell coin-operated amusement machines such as video game machines, juke boxes, pinball machines, slot machines, mechanical games, instant photograph booths, and similar types of amusement equipment and game supplies. Also includes the popular video game arcades typically located in shopping malls and on-line video games on the Internet (including virtual goods purchased in a game).

Merchants are assigned a merchant category code based on their primary line of business. Capital One does not assign merchant category codes and is not responsible for merchant coding errors or inconsistencies.
To qualify for 50% off a PlayStation® Plus 12-month subscription as a statement credit, you must:

Ensure your PlayStation® Card account is linked to Sony Rewards.
Link your account for Sony Rewards to your account with PlayStation™ Network.
Spend $3,000 on your PlayStation® Card within one year of the day your account was approved, and
Within 1 year of meeting the criteria above, use your PlayStation® Card as the method of payment for a 12-month PlayStation Plus subscription from PlayStation™ Store.
Once you’ve met the above criteria, Capital One will automatically apply 50% of the amount paid for your subscription service as a statement credit, within 1-2 billing cycles. Please note that any applicable sales tax is not included in the discount calculation. Account credits do not count toward minimum monthly payment. Also, you must have an open PlayStation® Card account in good standing at the time the statement credit is applied to your account.

To qualify for 10% off PlayStation Vue, PlayStation Now, and/or PlayStation Music subscriptions as a statement credit, you must:

1. Ensure your PlayStation® Card account is linked to Sony Rewards. 2. Link your account for Sony Rewards to your account with PlayStation™ Network.
3. Use your PlayStation® Card as the method of payment for these services on PlayStation™Store

Once you’ve met the above criteria, Capital One will automatically apply 10% of the amount paid for your subscription service as a statement credit, within 1-2 billing cycles. Please note that any applicable sales tax is not included in the discount calculation. Account credits do not count toward minimum monthly payment. Also, you must have an open PlayStation® Credit Card in good standing at the time the statement credit is applied to your account.
In order to receive the statement credits explained above, you must first:
1. Ensure that your PlayStation® card is linked to Sony Rewards, and then
2. Link your account tied to PlayStation™ Network to Sony Rewards.
To complete above, log into Sony Rewards. Go to My Account then Link Accounts.
Follow the steps to begin linking process.
Retroactive credits are not available for previous purchases. If you are already a PlayStation® Plus subscriber and spend $3,000 during the year, you can receive the 50% off as a statement credit on an additional 12-month membership, which will be stacked onto your existing membership, starting at the end of your current PlayStation® Plus membership.
The annual spend timeframe starts on your anniversary date. For new PlayStation® cardholders, that is the date your account is approved.

For existing PlayStation® cardholders switching to the new PlayStation® Card benefits that is the date your change request is completed.
Yes, as long as your PlayStation® Card information is saved as a method of payment on your PlayStation™ Network Account and you meet all the eligibility criteria for the statement credit. Please see eligibility criteria mentioned above.
- When you purchase a subscription service, such as PlayStation® Plus, auto-renew is automatically selected.
- If you have auto-renewal and your PlayStation® Card information is saved as a method of payment on your account tied to PlayStation™ Network, your PlayStation® Card will automatically be charged the PlayStation® subscription services price before the subscription period expires.
- You can cancel the automatic renewal feature by going to your settings/account information and select on “cancel auto renew”. PlayStation® Plus benefits will still be accessible until end of paid subscription period.
Yes, an email will be sent to the email address associated with PlayStation™ Network to remind you that a subscription is to expire and will be auto renewed.
Your existing benefits will not change. However, if you’d like to switch your card to receive the new PlayStation® Card benefits, please call Capital One’s customer service using the number on the back of your card.
ShowStoppers are auctions through which Sony Rewards members can bid with and redeem their Sony Rewards points for exciting experiences and unique collectibles only Sony can offer.
The general ShowStoppers terms and conditions can be found in the footer of the website and in any active ShowStopper on the Sony Rewards website.
Any Sony Rewards member with a valid account and email address can participate.
You can bid by going to the ShowStopper details page for the individual auction you want to bid on and click on Bid Now. You will then be able to enter your bid, which is the highest price in points you are willing to pay for the ShowStopper. Your bid is not final until you click on Place Bid. Once you do so, you will be prompted to confirm your shipping address, and/or purchase points to complete your bid.
When you place a bid, your points are placed on hold for the entire amount of your maximum bid until your bid is beaten by another member or you win the auction. Points on hold cannot be used to bid on other auctions, to redeem for items, or for any other purpose. If your bid is surpassed, the points are released from hold. When you win a ShowStopper, the points are immediately deducted from your account.
Bidding rules are found on the ShowStoppers detail page for each specific auction. The general rules are as follows:

Minimum bid: There will be a minimum bid for each auction, which is the lowest bid you are allowed to make. This is a set value at the start of the auction and goes up as competing bids are placed. In the bidding box, you'll see the text "Enter (some amount) or more." This amount is the current minimum bid, so you must enter at least this amount to bid.

Bid Increment: After the first bid is placed, in order to beat it, you must bid a certain amount of points more than the leading bid. That amount is the bid increment.

Cash for Points: You may bid more than your points balance by purchasing additional points with your credit card. The amount of money you can use to supplement your bid is limited based on the amount of points you're bidding (there's a set ratio of points to cash for each auction).
Yes. For each auction, there will be a minimum number of points required, but the rest of your bid can be purchased using a valid credit card at a penny per point. The amount purchased with your card will be placed on hold for the portion of the maximum number of points you are buying, while you are the leading bidder. It will not be charged until you win the ShowStopper. The hold will be released if your bid is surpassed by another bidder. Points are always used first, so you will not have the option to pay with a credit card unless your maximum bid is higher than your points balance.
In some cases, members will have the opportunity to purchase a ShowStopper by paying the Buy Now price. By using this option, the member is considered a winner of the ShowStopper. If there is only a single winner for the ShowStopper (or if the last item of a multi-award auction is purchased), the ShowStopper is over.
In some instances, there may be more than one winner for a ShowStopper. This will be indicated on the individual ShowStoppers detail page, and the top bidders (up to the number of ShowStoppers available) will all win the auction. Each winner will pay the number of points that put them in a position to be a winner of the ShowStopper.
You can check if your bid has been placed by going to the ShowStopper Details page for the specific auction you bid on.
Unfortunately, no. A bid cannot be cancelled after it is placed. A bid is not considered placed unless it shows up on the Bid Confirmation page, which is also the ShowStopper Details page for the individual ShowStopper.
You can bid on multiple ShowStoppers as long as you have enough available points. When you place a bid on a ShowStopper, your points will be placed on hold and cannot be used to bid on another ShowStopper. In a multiple award ShowStopper, you cannot bid more than once simultaneously. If your maximum bid is surpassed, and you are no longer a leading bidder, you can bid again.
Certain ShowStoppers may be exclusively available to card members. In some instances, card members may also have a lower Buy Now price.
You will be notified by email when you win a ShowStopper. You can also return to the ShowStopper Detail page for the specific ShowStoppers to see if you won.
You will receive a notification email if you are outbid.
Purchases made through ShowStoppers are final and non-refundable unless indicated within the ShowStopper rules.
ShowStoppers will be shipped to the address you provide when you bid. If there are special fulfillment instructions, these will be provided to you by email.
When you win a ShowStopper, you'll have the opportunity to share your story with pictures and videos from your ShowStoppers experience with other members. You can view the Winners Circle by going to the Ultimate Rewards section of the Sony Rewards website and clicking on Winners Circle.
Standard Shipping is included for most catalog items; however, it's generally not included for Deals & Steals items and select PlayStation® items. Certain exceptions apply.
You can check the status of your order on the Orders page under the My Account section of the website.
If tracking is available for your order, you can find it by clicking on the order number located on your Orders page in the My Account section of the Sony Rewards website.
Most items ship from our warehouse within 2 weeks, but some items could take more time. To check the status of your order, please visit the Orders page, found in the My Account section of the Sony Rewards website.
Yes. You will receive a notification email letting you know your item will take longer than expected, or if an item is on backorder. So be sure to update your email address so we can communicate with you.
All sales are final. Sony Rewards does not accept returns, except as indicated below for damaged and defective deliveries.
Should you receive a damaged package, please refuse shipment from the carrier and immediately contact Sony Rewards at 1.888.715.7669. If you received a defective item, you must contact us within 14 calendar days of receipt of the item.
Please call us immediately at 1.888.715.7669, and we will try to change the address on your order.
For certain items we do offer expedited shipping. Add the item that you’re interested in purchasing to your cart. During the checkout process you will be able to choose from the eligible expedited shipping options.
We currently do not.
Depending on product availability and warehouse scheduling, items may not ship at the same time.