FAQs
Curious about Sony Rewards? Want to keep track of your must-have rewards? Want the most bang for your points?
Well, you've come to the right place. Check out our FAQs and get answers to common questions:
Sony Rewards brings you closer to the cutting edge of entertainment, feeding everything you crave from hit movies, top games and music, and the latest in tech. You can earn points for doing the things you already do, like going to the movies or purchasing from the PlayStation™ Store. Then, redeem points for once-in-a-lifetime experiences, cool merchandise and more. Plus, you’ll always have access to exclusive sales, including Insider Specials, Deal of the Day and Deal of the Week.
There are so many new things to experience. From the overall look and feel of the mobile app to the many ways to earn and redeem points. Discover more ways to earn with Passes, where you’ll be challenged to complete a list of activities and earn rewards. Refer-a-friend, to share experiences. Access the catalog with ease and save with special sales. You can even tap into more excitement with the new Sony Rewards app. The easiest way to find out what’s new is to take a look around. We’re sure you’ll love what you find.
When logging into or signing up for Sony Rewards you will be prompted with further information regarding Sony account and how to obtain one. Please follow the prompts and additional messaging for further instructions.
If you’re an existing Sony Rewards member with an account linked to PlayStation™ Network, but the email addresses for both accounts are different be sure to sign-in to Sony Rewards by using your existing Sony Rewards email address. You will be notified that you are linked to a Sony account for PlayStation™ Network with a different email address.
You will then be prompted to enter the email address of your Sony account for PlayStation™ Network. Then you will be prompted to enter the password you use to sign-in to PlayStation™Network. After a successful sign-in using your PlayStation™ Network credentials, these credentials will be used moving forward for your Sony account to access both Sony Rewards and the PlayStation™ Network.
If you’re an existing Sony Rewards member with an account linked to PlayStation™ Network, but the email addresses for both accounts are different be sure to sign-in to Sony Rewards by using your existing Sony Rewards email address. You will be notified that you are linked to a Sony account for PlayStation™ Network with a different email address.
You will then be prompted to enter the email address of your Sony account for PlayStation™ Network. Then you will be prompted to enter the password you use to sign-in to PlayStation™Network. After a successful sign-in using your PlayStation™ Network credentials, these credentials will be used moving forward for your Sony account to access both Sony Rewards and the PlayStation™ Network.
You can join Sony Rewards by clicking on Join within the header of the website, or clicking on the icon in the top right corner within the Sony Rewards app — it's fast and easy to do. Just follow the step-by-step instructions to complete the enrollment process.
As long as you remain an active (as defined below) Sony Rewards member within any 18-month period, you will have 5 years from the end of the month in which your Sony Rewards points were earned to redeem them. All points expire 5 years after they are earned. You will be deemed ‘active’ if you (i) complete at least one earn activity by using your Sony Visa® Credit Card or PlayStation® Visa® Credit Card (ii) earn Sony Rewards points through the Sony Rewards website/app, or (iii) complete a redemption activity. If you do not remain active within any 18-month period, all of your Sony Rewards points will expire at the end of that 18-month period. This applies to all Sony Rewards points earned and available in your account.
Sony Rewards membership is currently only open to legal United States residents who are 16 or older. Membership in and use of the program excludes Guam, Puerto Rico and all other U.S. and foreign territories and possessions.
For the best Pass experience, be sure to download the Sony Rewards app. Then choose the Pass you want to complete. You’ll be given a list of actions. Once completed, you’ll have unlocked your reward. There are many to choose from, and every unique pass you collect, unlocks a new reward. Learn more about Passes by going to the Passes page under the Earn section of the website/mobile app or by visiting the Dashboard of your account.
Found in the My Account section on both the website/mobile app Refer-a-friend allows you to share the Sony Rewards experience with all of your friends. All you have to do is follow the instructions on the page and send an invite.
Found in your Dashboard, your Points Goal is the total amount of Sony Rewards points you want to reach. Points can then be used to redeem from the catalog, bid on ShowStoppers or applied toward items found in your Wish List.
It’s easy. On the Sony Rewards website, click the drop-down arrow in the top-right corner and select My Account. From here you can update your profile under Personal Information. In the Sony Rewards app, tap the Profile icon in the bottom-right corner. From here you can scroll down and select My Account. In Personal Information you can update your profile.
Note: If you are a cardmember any changes made to your Sony Rewards profile will not update your credit card statement information. To make changes to your personal information for your Sony Visa® Credit Card or PlayStation® Visa® Credit Card account, please call the number on the back of your card.
Note: If you are a cardmember any changes made to your Sony Rewards profile will not update your credit card statement information. To make changes to your personal information for your Sony Visa® Credit Card or PlayStation® Visa® Credit Card account, please call the number on the back of your card.
On the Sony Rewards website, click the drop-down arrow in the top-right corner and select My Account. From here you can select Preferences to make updates to your communication preferences.
In the Sony Rewards app, tap the Profile icon in the bottom-right corner. From here you can select Preferences to make updates to your communication preferences.
In the Sony Rewards app, tap the Profile icon in the bottom-right corner. From here you can select Preferences to make updates to your communication preferences.
To ensure you receive emails from Sony Rewards, please check your email settings to make sure members@members.sonyrewards.com is in your address book or on your Safe Sender's List.
First, you’ll want to log into your Sony Rewards account. Then, on the Sony Rewards website you can see your points balance in the top-right corner. You can also see your points balance by clicking the drop-down arrow in the top-right corner and selecting My Account. From here you can click on the Dashboard to see your points balance.
In the Sony Rewards app you can also see your points balance in the top-right corner. Or you can tap the Profile icon in the bottom-right corner. At the top of your Profile, you’ll see your points balance.
In the Sony Rewards app you can also see your points balance in the top-right corner. Or you can tap the Profile icon in the bottom-right corner. At the top of your Profile, you’ll see your points balance.
On the Sony Rewards website, click the drop-down arrow in the top-right corner and select My Account. From here you can click on Points Activity to see your transaction history or on Orders to see your recent orders. Alternatively, you can click on Dashboard to see your Points Activity and Orders in the same place.
In the Sony Rewards app, tap the Profile icon in the bottom-right corner. At the top of your Profile, you can select See Points Activity to see your transaction history. Lower down on your Profile, you can also view Recent Orders.
In the Sony Rewards app, tap the Profile icon in the bottom-right corner. At the top of your Profile, you can select See Points Activity to see your transaction history. Lower down on your Profile, you can also view Recent Orders.
No, you will only be able to link one account tied to PlayStation® to Sony Rewards. Additionally, you won’t be able to change your account tied to PlayStation® that is linked. Choose wisely and link the account tied to PlayStation® that you use most. If you have an account tied to PlayStation®, and you have not yet linked it to Sony Rewards, you will be prompted when you login/enroll. If you wish to link your account tied to PlayStation® at a later time visit the My Account page and click on Linked Accounts then follow the instructions for linking.
No. Sony Rewards points, earn and redemption opportunities will remain unchanged regardless of your membership in PlayStation Stars
Yes! Sony Rewards remain unchanged by the launch of the PlayStation Stars program. Opportunities to earn and redeem Sony Rewards points will continue in the same manner as they do today.
Yes! Sony Rewards will continue to offer PlayStation products and store codes for redemption in the Sony Rewards catalog.
No. The PlayStation Stars program does not affect Sony Rewards points (earning, redeeming, or accumulating) in any way. General terms & conditions apply.
No. Sony Rewards points must be used within the Sony Rewards program and points earned through PlayStation Stars must be used within PlayStation.
No. PlayStation credit card members will continue to earn 5X Sony Rewards points on all PlayStation Store purchases as well as purchases made directly from PlayStation, in addition to all other existing benefits. Cardmembers will continue to earn points through Sony Rewards.
There are many ways to earn points — and most of them involve doing things you already love to do. Here are just a few:
- Use your Sony Visa® Credit Card — one of the best and fastest — ways to earn points. In addition to other benefits, cardmembers earn 1 point on all card purchases, plus 2X – 5X points on certain purchase categories when the Sony Visa® Credit Card is used. For additional information on your existing cardmember benefits, please visit https://comenity.net/sonyvisa or call customer service using the number on the back of your card.
- Use your PlayStation® Visa® Credit Card — another great way to earn points. In addition to other benefits, PlayStation® Visa® Credit Card members earn 1 point on all card purchases, plus 3X – 5x points on certain purchase categories when the PlayStation® Visa® Credit Card is used. For additional information on your existing cardmember benefits, please visit https://comenity.net/playstationvisa or call customer service using the number on the back of your card.
- Registering select DVDs and Blu-ray discs™ via the Sony Rewards app by entering the unique code from your package insert.
- Uploading movie ticket stubs via the Sony Rewards app from select movies you watched in the theater.
Yes, you can register up to 10 eligible Sony Pictures movies per month. At the first of the month your eligibility will reset, and you will be able to register another 10 eligible discs.
As a Sony Rewards member, you can earn points by uploading tickets from select Sony movies via the Sony Rewards app. Follow these easy steps to turn your movie tickets into points.
Step 1. Go to the Earn section within the Sony Rewards App and go to the Upload Movie Tickets section
Step 2. Click the ticket upload button
Step 3. Take a picture of your movie tickets within the app
Step 4: Review your image and click ‘Submit’ upon our review of your submission we will be sure to award you the proper amount of points.
Step 1. Go to the Earn section within the Sony Rewards App and go to the Upload Movie Tickets section
Step 2. Click the ticket upload button
Step 3. Take a picture of your movie tickets within the app
Step 4: Review your image and click ‘Submit’ upon our review of your submission we will be sure to award you the proper amount of points.
If you’ve purchased your movie tickets online please follow all of the steps outlined above, but instead of providing pictures of your movie tickets, provide a picture of your receipt.
Ticket uploads are available for select Sony Pictures new releases for limited time (usually about 4 weeks after opening weekend.) Once a title expires, you will no longer be able to earn points. Check back for new titles if there aren’t any available for earning points right now.
You can register a product by downloading the Sony Rewards mobile app. Go to the My Account section and click on Registered products there you will be given further instructions. Once you register a Sony product, it will be stored in your Product Locker, which can be accessed here:
Registering is easy. Just use mobile app to enter the:
• Model Number
• Purchase Date
• Place of Purchase
Registering is easy. Just use mobile app to enter the:
• Model Number
• Purchase Date
• Place of Purchase
If you have a Sony Visa® Credit Card or PlayStation® Card, use the Bonus Point Form for an exclusive opportunity to earn more than one Sony Rewards point on certain eligible Sony purchases. In addition, you also have the option to redeem your bonus points for a statement credit.
With the Sony Rewards app, you can easily submit for bonus points and request a statement credit without the hassle of mailing your receipt!
Here's how it works for Sony Visa® Credit Card and PlayStation® Visa® Credit Card members:
1. Purchase Sony or PlayStation® items with your Sony Visa® Credit Card or PlayStation® Visa® Credit Card at any authorized retailer. (sony.com/retailers)
2. Go to the "My Account” section
3. Under POINTS FOR PURCHASES select Bonus Points and purchase credit requests
4. Take a picture of your receipt
5. Complete your purchase information
6. Check the box for purchase credit, if you would like to receive a statement credit, too.
7. Click Submit
Additional bonus points for every dollar you spent will be added to your account once your request has been processed.
Note: Only use this form for purchases made at authorized retailers.
With the Sony Rewards app, you can easily submit for bonus points and request a statement credit without the hassle of mailing your receipt!
Here's how it works for Sony Visa® Credit Card and PlayStation® Visa® Credit Card members:
1. Purchase Sony or PlayStation® items with your Sony Visa® Credit Card or PlayStation® Visa® Credit Card at any authorized retailer. (sony.com/retailers)
2. Go to the "My Account” section
3. Under POINTS FOR PURCHASES select Bonus Points and purchase credit requests
4. Take a picture of your receipt
5. Complete your purchase information
6. Check the box for purchase credit, if you would like to receive a statement credit, too.
7. Click Submit
Additional bonus points for every dollar you spent will be added to your account once your request has been processed.
Note: Only use this form for purchases made at authorized retailers.
Sony Rewards has suspended the Points for Product Purchases program for Sony cameras, lenses, and digital imaging accessories. Valid receipt submissions for purchases made at Sony Authorized Retailers that were received by Sony Rewards prior to April 9, 2021, will be eligible to earn 5x points.
Please refer to the Sony Rewards Program’s Terms and Conditions for more information.
Please refer to the Sony Rewards Program’s Terms and Conditions for more information.
You can use your Sony Rewards points for a wide range of Sony merchandise. Here's how:
• Browse the Sony Rewards catalog to check out what you can get, including music, movies, games and the latest tech.
• Take advantage of Deals & Steals for limited-time pricing on certain rewards.
• Check out ShowStoppers for exclusive Sony once-in-a-lifetime experiences and unique collectibles.
• You can also purchase additional points at checkout for a penny a point.
• Browse the Sony Rewards catalog to check out what you can get, including music, movies, games and the latest tech.
• Take advantage of Deals & Steals for limited-time pricing on certain rewards.
• Check out ShowStoppers for exclusive Sony once-in-a-lifetime experiences and unique collectibles.
• You can also purchase additional points at checkout for a penny a point.
Cardmembers have access to exclusive items and better pricing than non-card members do — that's why it's important to link your Sony Visa® Credit Card or PlayStation® Visa® Credit Card to Sony Rewards by going to My Account and clicking on Link Credit Cards.
Not having enough points for an item doesn't mean you have to wait to get it. All you need to do is purchase the rest of the points you need (at a penny a point) using your Sony Visa® Credit Card or PlayStation® Visa® Credit Card or other credit card during the checkout process.
And remember, you can also purchase points to increase your bid on select ShowStoppers.
And remember, you can also purchase points to increase your bid on select ShowStoppers.
For some products, such as PlayStation® Digital Codes, you may need a certain amount of points in order to redeem the product. You will be made aware of any point minimums for a specific product once you have added it to your cart.
For some products, such as PlayStation® Digital Codes, once you purchase the product you will receive an email where you can access the code. You can also access your code in the app by going to your Profile and clicking See Points Activity. Then click on the activity titled Reward to view your code. On the website you can access your by going to My Account and clicking on Points Activity within the Activity section.
Click on the activity titled Reward, which will populate under the shipped date. Here, you’ll find your code. Please allow up to 5 business days for your code to become available.
Click on the activity titled Reward, which will populate under the shipped date. Here, you’ll find your code. Please allow up to 5 business days for your code to become available.
Your Wish List is a great way to keep track of all the Sony movies, music, games, and products you want to redeem your points for. Also, once you add items to your Wish List, it’ll be easier for you to find out when these items go on sale.
Whether you’re on the Sony Rewards website or in the app, you can add items to your Wish List by clicking Add to Wish List on each product page in the catalog.
Additionally, on the Sony Rewards website, you can add items to your Wish List while browsing the catalog. Just click the heart that’ll appear in the top-right corner of each product.
Whether you’re on the Sony Rewards website or in the app, you can add items to your Wish List by clicking Add to Wish List on each product page in the catalog.
Additionally, on the Sony Rewards website, you can add items to your Wish List while browsing the catalog. Just click the heart that’ll appear in the top-right corner of each product.
Deals & Steals are special offers available exclusively to Sony Rewards members, including:
• Special offers or pricing, one-of-a-kind items, electronics, collectibles and more
• Deal of the Day – your chance to get a great deal on a new movie, electronics and other Sony items.
• Deal of the Week – a new deal goes live every Monday and is available to purchase for one week only or until the deal is sold out.
• Reverse Auction – score amazing savings on select Sony products every month in these fun auctions, where prices go down, not up. To learn more, visit the Deals & Steals section on the website/mobile app.
• Special offers or pricing, one-of-a-kind items, electronics, collectibles and more
• Deal of the Day – your chance to get a great deal on a new movie, electronics and other Sony items.
• Deal of the Week – a new deal goes live every Monday and is available to purchase for one week only or until the deal is sold out.
• Reverse Auction – score amazing savings on select Sony products every month in these fun auctions, where prices go down, not up. To learn more, visit the Deals & Steals section on the website/mobile app.
Every Monday, the Deal of the Week gives Sony Rewards members an opportunity to receive substantial savings on a single item selected from the Sony Rewards Catalog. This product is available for the entire week or until quantities are gone.
Card Advantage: Card members get Deal of the Week specials at prices even lower than those of general Sony Rewards members.
Tax and shipping charges may apply.
Card Advantage: Card members get Deal of the Week specials at prices even lower than those of general Sony Rewards members.
Tax and shipping charges may apply.
On some days, Sony Rewards offers Sony Rewards members the opportunity to get substantial savings on one item selected from the Sony Rewards catalog. This product is available for the entire day or until quantities are gone. But the deal doesn't happen every day and can happen at any time, so check back often.
Card Advantage: Card members may get the Deal of the Day at a price even lower than that of general Sony Rewards members.
Tax and shipping charges may apply.
Tax and shipping charges may apply.
The Deal of the Day doesn't happen every day and can happen at any time, so check back often.
Passes have been developed with the Sony Rewards member in mind, giving you an opportunity to get rewarded for your love of Sony! Complete limited-time challenges, and get rewarded!
Passes with PlayStation® challenges require the member to “unlock” the Pass in order to start the challenge; but, there is no limit to how many Passes can be unlocked at once – giving members an ability to collect rewards for multiple challenges! Sony Rewards members who have an account tied to the PlayStation® Network can collect rewards for doing the things they love and already do, like renting movies on PlayStation™Store and subscribing to PlayStation Network Services. Check back on your account, as new Passes can be added at any time. Passes are available for a limited time, and new PlayStation® passes will roll in and roll out to challenge you throughout the year! So get ready to play, and get rewarded!
Passes with PlayStation® challenges require the member to “unlock” the Pass in order to start the challenge; but, there is no limit to how many Passes can be unlocked at once – giving members an ability to collect rewards for multiple challenges! Sony Rewards members who have an account tied to the PlayStation® Network can collect rewards for doing the things they love and already do, like renting movies on PlayStation™Store and subscribing to PlayStation Network Services. Check back on your account, as new Passes can be added at any time. Passes are available for a limited time, and new PlayStation® passes will roll in and roll out to challenge you throughout the year! So get ready to play, and get rewarded!
Please allow up to 5 business days for your extra points to be reflected on your account, or to receive an email confirmation with your special discount code.
It takes up to 5 business days for PlayStation® activities, such as renting movies and subscribing to PlayStation Network Services, to show up in applicable Passes.
The Sony Rewards program is only available for members located, and accessing the website, within the United States. Membership in and use of the Program excludes Guam, Puerto Rico and all other U.S. and foreign territories and possessions.
First you must link your account tied to PlayStation® to Sony Rewards by visiting the Linked Accounts section under My Account. There you will find further detailed instructions for linking accounts. Once linked visit the Passes section to see all your available passes.
Due to changes in PS Store offerings related to PlayStation Network Subscriptions and PS Video, these passes were retired from the Sony Rewards program on 8/31/21 and as of such date, were no longer awarded by Sony Rewards. The actions/subscriptions that Members needed to complete in order to receive a punch and ultimately complete the pass are no longer available. Over time, Passes will come and go from the program, so Members should check back frequently.
Register 5 eligible Sony Pictures movie discs. Upon completion, an email confirmation will be sent to the email address on your Sony Rewards account.
No. Movie discs registered prior to the day you’re eligible for the Movie Buff pass are not eligible.
You can access your free movie code by logging into your Sony Rewards App and going to Passes section. Click on the completed Movie Buff pass to see your code.
A complete list of eligible titles can be found on the Earn page in the app under Register Discs.
Eligible movies are subject to change.
Yes, you can register up to 10 eligible Sony Pictures movies per month. Each movie title can only be registered once. At the first of the month your eligibility will reset, and you will be able to register another 10 eligible discs.
Click here to go to the MOVIES ANYWHERE page on the Sony Rewards site. Click on “Link your Account”. Follow the instructions to link your Sony Rewards and MOVIES ANYWHERE accounts.
You can earn points automatically when you purchase an eligible digital movie or by entering a code found on an eligible disc insert through MOVIES ANYWHERE after you link your Sony Rewards account with your MOVIES ANYWHERE account. Click here to see eligible digital titles to purchase.
Yes. In addition to earning points for each eligible transaction, your transactions will count towards completing a Movie Buff Pass. Upon completion, an email confirmation will be sent to the email address on your Sony Rewards account.
No. You will only earn points for eligible digital movies and entering digital codes from eligible disc inserts from the date you link your MOVIES ANYWHERE account to your Sony Rewards account.
You must upload 3 movie tickets from three different Sony Pictures movies to complete the Pass.
You will receive 200 points once the Pass is completed.
You are eligible to complete 1 Silver Screen Pass.
If you have a Sony Visa® Credit Card or PlayStation® Visa® Credit Card, you earn Sony Rewards points for making purchases with your card. But that’s not all. You also gain access to special deals, exclusive inventory and better pricing for Deal & Steals. To learn more about the Sony Visa® Credit Card or PlayStation® Card visit the My Account section and click Profile under the Personal Information section.
The only difference between the Sony Visa® Credit Card and PlayStation® Visa® Credit Card is how points are earned through making purchases on the card. To learn more on how to earn points on the Sony Visa® Credit Card / PlayStation® Visa® Credit Card visit the My Account section and click Profile under the Personal Information section.
In order to receive the full benefits of being a card member, you need to link your credit card with your Sony Rewards account. Here are a few easy steps for you to follow.
In the Sony Rewards app, tap the Profile icon in the bottom-right corner. Then scroll down and select Sony Card® or PlayStation® Card. From here you can select Link Credit Cards to link your card to Sony Rewards.
On the Sony Rewards website, click the drop-down arrow in the top-right corner and select My Account. From here you can click on Link Credit Card to link your card to Sony Rewards.
In the Sony Rewards app, tap the Profile icon in the bottom-right corner. Then scroll down and select Sony Card® or PlayStation® Card. From here you can select Link Credit Cards to link your card to Sony Rewards.
On the Sony Rewards website, click the drop-down arrow in the top-right corner and select My Account. From here you can click on Link Credit Card to link your card to Sony Rewards.
By linking your Sony Visa® Credit Card or PlayStation® Visa® Credit Card to Sony Rewards, you can access all the points you earned by using your card. You'll also be eligible for exclusive offers. If you have a Sony Visa® Credit Card or PlayStation® Visa® Credit Card and want to take advantage of all these benefits and more, link your card today! Please contact our Customer Care team at 1-877-718-7669 for assistance.
If you have a Sony Visa® Credit Card or PlayStation® Visa® Credit Card, the Purchase Credit Form is an exclusive option that lets you receive a full or partial credit to your card account when you shop for Sony or PlayStation® products at any Sony authorized retailer.
Here's how it works:
1. Download the Sony Rewards app and tap the Profile icon in the bottom-right corner. Then scroll down and select Points for Product Purchases.
2. Tap Bonus Points and Purchase Credit Requests and then select Submit a receipt.
3. Take a picture of your receipt (or upload it from your photos). 4. Complete the purchase information and check the box Purchase Credit Request.
5. Once your request has been processed, we'll send you a confirmation email and credit your card account at a rate of $1.00 for every 115 Sony Rewards points deducted from your account. Your credit will post to your card account 5 days after your request is approved.
Here's how it works:
1. Download the Sony Rewards app and tap the Profile icon in the bottom-right corner. Then scroll down and select Points for Product Purchases.
2. Tap Bonus Points and Purchase Credit Requests and then select Submit a receipt.
3. Take a picture of your receipt (or upload it from your photos). 4. Complete the purchase information and check the box Purchase Credit Request.
5. Once your request has been processed, we'll send you a confirmation email and credit your card account at a rate of $1.00 for every 115 Sony Rewards points deducted from your account. Your credit will post to your card account 5 days after your request is approved.
In the Sony Rewards app, tap the Profile icon in the bottom-right corner. Then scroll down and select Points for Product Purchases. From here you can select Review Status of Submissions. Please allow up to 5 business days before viewing the status of your submission.
Once your request is approved, we’ll send you a confirmation email. Please allow up to 5 business days for the credit to post to your card account and 1-2 billing cycles to post to your card statement.
Entertainment is defined as select purchases made at merchants that fall within the merchant category codes described below.
Record Stores are classified as merchants that sell records, compact discs (CDs), and cassettes. They may also rent video tapes.
Motion Picture (Movie) Theaters are classified as merchants that operate movie theaters and sell tickets as well as refreshments. This includes online ticketing merchants.
Continuing Subscription Services are classified as merchants that sell subscription products or services via “direct” mail. This includes book clubs, collectible series programs, and magazine/newspaper subscriptions that are delivered via direct mail.
Digital Goods – Large Digital Goods Merchants are large-volume merchants that sell digital goods delivered in electronic format, with a minimum of 25 million transactions annually.
Digital Goods – Games merchants sell games that are delivered in electronic (not physical) format. This excludes games of chance.
Digital Goods Media –Merchants classified within this MCC sell books, movies, or music in an electronic (not physical) format.
Sports – Includes merchants that operate and promote semiprofessional and professional athletic clubs (e.g., baseball, basketball, football, hockey, soccer, etc.), promote amateur and professional athletic events, and manage individual athletes. Includes sports arenas and stadiums.
Theaters are classified as merchants that operate live theatrical productions such as road companies and summer theater groups. This also includes services associated with theatrical productions and concerts such as casting agencies, booking agencies, scenery, lighting, and other equipment services, and theatrical ticket agencies.
Bands, Orchestras & Entertainment are classified as merchants that provide entertainment other than theatrical productions. Includes musicians, bands, orchestras, and other types of entertainers such as comedians and magicians as well as DJs.
Video game amusement supply & arcade are classified as merchants that sell coin-operated amusement machines such as video game machines, juke boxes, pinball machines, slot machines, mechanical games, instant photograph booths, and similar types of amusement equipment and game supplies. Also includes video game arcades.
Does Comenity Bank assign merchant category codes? Merchants are assigned a merchant category code based on their primary line of business. Comenity Bank does not assign merchant category codes and is not responsible for merchant coding errors or inconsistencies.
Record Stores are classified as merchants that sell records, compact discs (CDs), and cassettes. They may also rent video tapes.
Motion Picture (Movie) Theaters are classified as merchants that operate movie theaters and sell tickets as well as refreshments. This includes online ticketing merchants.
Continuing Subscription Services are classified as merchants that sell subscription products or services via “direct” mail. This includes book clubs, collectible series programs, and magazine/newspaper subscriptions that are delivered via direct mail.
Digital Goods – Large Digital Goods Merchants are large-volume merchants that sell digital goods delivered in electronic format, with a minimum of 25 million transactions annually.
Digital Goods – Games merchants sell games that are delivered in electronic (not physical) format. This excludes games of chance.
Digital Goods Media –Merchants classified within this MCC sell books, movies, or music in an electronic (not physical) format.
Sports – Includes merchants that operate and promote semiprofessional and professional athletic clubs (e.g., baseball, basketball, football, hockey, soccer, etc.), promote amateur and professional athletic events, and manage individual athletes. Includes sports arenas and stadiums.
Theaters are classified as merchants that operate live theatrical productions such as road companies and summer theater groups. This also includes services associated with theatrical productions and concerts such as casting agencies, booking agencies, scenery, lighting, and other equipment services, and theatrical ticket agencies.
Bands, Orchestras & Entertainment are classified as merchants that provide entertainment other than theatrical productions. Includes musicians, bands, orchestras, and other types of entertainers such as comedians and magicians as well as DJs.
Video game amusement supply & arcade are classified as merchants that sell coin-operated amusement machines such as video game machines, juke boxes, pinball machines, slot machines, mechanical games, instant photograph booths, and similar types of amusement equipment and game supplies. Also includes video game arcades.
Does Comenity Bank assign merchant category codes? Merchants are assigned a merchant category code based on their primary line of business. Comenity Bank does not assign merchant category codes and is not responsible for merchant coding errors or inconsistencies.
Merchants are assigned a merchant category code based on their primary line of business. Comenity Bank does not assign merchant category codes and is not responsible for merchant coding errors or inconsistencies.
ShowStoppers are auctions through which Sony Rewards members can bid with and redeem their Sony Rewards points for exciting experiences and unique collectibles only Sony can offer.
The general ShowStoppers terms and conditions can be found in the footer of the website and within the About Us section of the mobile app.
Any Sony Rewards member with a valid account and email address can participate.
You can bid by going to the ShowStopper details page for the individual auction you want to bid on and click on Bid Now. You will then be able to enter your maximum bid, which is the highest price in points you are willing to pay for the ShowStopper. Your bid is not final until you go through the checkout process to fully place your bid. Once you do so, you will be returned to the ShowStoppers detail page, where you will see your bid placed.
When you place a bid, your points are placed on hold for the entire amount of your maximum bid until your bid is beaten by another member or you win the auction. Points on hold cannot be used to bid on other auctions, to redeem for items, or for any other purpose. If your bid is surpassed, the points are released from hold. When you win a ShowStopper, the points are immediately deducted from your account.
Bidding rules are found on the ShowStoppers detail page for each specific auction. The general rules are as follows:
Minimum bid: There will be a minimum bid for each auction, which is the lowest bid you are allowed to make. This is a set value at the start of the auction and goes up as competing bids are placed. In the bidding box, you'll see the text "Enter (some amount) or more." This amount is the current minimum bid, so you must enter at least this amount to bid.
Bid Increment: After the first bid is placed, in order to beat it, you must bid a certain amount of points more than the leading bid. That amount is the bid increment.
Cash and Points: You may bid more than your points balance by purchasing additional points with your credit card. The amount of money you can use to supplement your bid is limited based on the amount of points you're bidding (there's a set ratio of points to cash for each auction).
Minimum bid: There will be a minimum bid for each auction, which is the lowest bid you are allowed to make. This is a set value at the start of the auction and goes up as competing bids are placed. In the bidding box, you'll see the text "Enter (some amount) or more." This amount is the current minimum bid, so you must enter at least this amount to bid.
Bid Increment: After the first bid is placed, in order to beat it, you must bid a certain amount of points more than the leading bid. That amount is the bid increment.
Cash and Points: You may bid more than your points balance by purchasing additional points with your credit card. The amount of money you can use to supplement your bid is limited based on the amount of points you're bidding (there's a set ratio of points to cash for each auction).
Yes. For each auction, there will be a minimum number of points required, but the rest of your bid can be purchased using a valid credit card at a penny per point. The amount purchased with your card will be placed on hold for the portion of the maximum number of points you are buying, while you are the leading bidder. It will not be charged until you win the ShowStopper. The hold will be released if your maximum bid is surpassed by another bidder. Points are always used first, so you will not have the option to pay with a credit card unless your maximum bid is higher than your points balance.
In some cases, members will have the opportunity to purchase a ShowStopper by paying the Buy Now price. By using this option, the member is considered a winner of the ShowStopper. If there is only a single winner for the ShowStopper (or if the last item of a multi-award auction is purchased), the ShowStopper is over.
In some instances, there may be more than one winner for a ShowStopper. This will be indicated on the individual ShowStoppers detail page, and the top bidders (up to the number of ShowStoppers available) will all win the auction. Each winner will pay the number of points that put them in a position to be a winner of the ShowStopper.
You can check if your bid has been placed by going to the ShowStopper Details page for the specific auction you bid on.
Unfortunately, no. A bid cannot be cancelled after it is placed. A bid is not considered placed unless it shows up on the Bid Confirmation page, which is also the ShowStopper Details page for the individual ShowStopper.
You can bid on multiple ShowStoppers as long as you have enough available points. When you place a bid on a ShowStopper, your points will be placed on hold and cannot be used to bid on another ShowStopper. In a multiple award ShowStopper, you cannot bid more than once simultaneously. If your maximum bid is surpassed, and you are no longer a leading bidder, you can bid again.
Certain ShowStoppers may be exclusively available to card members. In some instances, card members may also have a lower Buy Now price.
You will be notified by email when you win a ShowStopper. You can also return to the ShowStopper Detail page for the specific ShowStoppers to see if you won.
You will receive a notification email if you are outbid.
Purchases made through ShowStoppers are final and non-refundable unless indicated within the ShowStopper rules.
ShowStoppers will be shipped to the address you provide when you bid. If there are special fulfillment instructions, these will be provided to you by email.
When you win a ShowStopper, you'll have the opportunity to share your story with pictures and videos from your ShowStoppers experience with other members. You can view the Winners Circle by going to the Ultimate Rewards section of the Sony Rewards website and clicking on Winners Circle.
Electronic tickets (E-tickets) are a delivery method that enables you to either use a mobile ticket via the appropriate third-party ticket vendor application (“app”) or print your tickets at home to bring to the event. Your E-tickets and instructions on how to use them will be sent to the email address you provided us with at the time of your transaction and will be delivered in a separate email from your Order Confirmation email that you received from Sony Rewards.
All event tickets are on a first come, first serve basis and are subject to availability at the time of purchase. If tickets are no longer available, please return to the event page to view and select alternative ticket options.
Third-party ticket vendors determine the date when tickets will be sent or transferred. Once you receive the Order Confirmation email from Sony Rewards, you will receive additional information from a third-party ticket vendor directly regarding next steps once your tickets have been processed.
All tickets will be delivered electronically by the appropriate third-party ticket vendor, unless otherwise stated. Please select the appropriate third-party ticket vendor for more information:
i. Ticketmaster
i. Ticketmaster
- Mobile Entry (Go Mobile)
- Mobile Entry is the easiest and safest way to access tickets to your events. When your event is Mobile only, or you selected Mobile Entry at checkout - your mobile phone is your ticket. Your tickets will not be available for print or emailed to you. Please note: Mobile Entry is not available for all events. Please refer to your ticket order in your Ticketmaster account. Download the Ticketmaster mobile app to manage your tickets.
- Print-at-Home
- To print your tickets, use the browser on your desktop, laptop or mobile device and login to your Ticketmaster account. Then, locate the order for your event and print your tickets. Please note: tickets may not be printed from the Ticketmaster app.
- For online orders: When your tickets are ready to print, click the "View Tickets" button on the Order Detail page of your Ticketmaster account.
- When you select Print-at-Home, make sure you have your tickets handy before you head out to your event.
- For more information, please visit: https://help.ticketmaster.com/s/?language=en_US
- Once you receive a ticket invitation, you can claim your tickets and load them into the MLB Ballpark app.
- You will be notified directly by email or receive a link where you can claim tickets from the third-party ticket vendor
- You will arrive at a webpage to accept the tickets.
- This page will bring you to the MLB Ballpark app directly so you can retrieve your tickets.
- If you do not already have the MLB Ballpark app and are using an iOS or Android device, you will be directed to download the app.
- If you are on a non-supported platform (e.g. Blackberry, Windows, PC), you can accept or reject the tickets via a web flow. You can then access the tickets via the Club Ticket Provider Portal.
- For more information, please visit: https://www.mlb.com/tickets/events/ticket-helpS
- E-tickets are traditional PDF tickets that are delivered directly to your SeatGeek account. Some E-tickets are delivered instantly to your SeatGeek account, while others have to be released by the venue. Venues may require your tickets to be printed or to be shown from a mobile device.
- Some venues prefer to use paperless tickets that are sent via a third-party app using your email address. These tickets are called mobile transfers. This is typically the method used by the artist, team, or venue holding the event. Mobile transfers can't be printed and need to be scanned from a mobile device in order to be valid for entry. Since mobile transfers can’t leave the platform on which they were created, you’ll be required to set up an account with a third-party to have access to them.
- For more information, please visit: https://support.seatgeek.com/hc/en-us
- E-tickets are a delivery method that enables you to print your tickets at home to bring to the event. Your PDF tickets and instructions on how to open the PDF will be sent to the email address you provided us with at the time of your transaction and will be delivered in a separate email from your invoice.
- For more information, please visit: https://support.axs.com/hc/en-us
Yes, most third-party ticket vendors will allow you to transfer your tickets to someone else. To do so, please follow the steps provided within the appropriate third-party vendor mobile app or website.
No, your barcode includes technology to protect it from being copied, so you won’t be able to use screenshots.
Please contact the appropriate customer service team with the specific third-party ticket vendor to change the email address paired with your order. Please note: any changes to customer information must be made with the appropriate third-party ticket vendor. Sony Rewards is not responsible, nor has the ability, to make any changes once the tickets have been redeemed.
All sales are final. For event changes or cancellation, please contact the third-party ticket vendor directly.
As long as you have at least 100 points in your Sony Rewards account, you can purchase additional points (at a penny a point) using your Sony Visa® Credit Card or PlayStation® Visa® Credit Card or other credit card during the checkout process.
Yes, Sony Visa® and PlayStation® Visa® cardmembers will earn 5x points on their total purchase. Points will post within 1-2 billing cycles after you receive your Order Confirmation email.
For additional support, please visit the appropriate third-party ticket vendor website for more information and instructions or visit www.rewards.sony.com/terms.
- Ticketmaster: https://help.ticketmaster.com/s/?language=en_US
- AXS: https://support.axs.com/hc/en-us
- Seat Geek: https://support.seatgeek.com/hc/en-us
- MLB Ballpark: https://www.mlb.com/tickets/events/ticket-help
A flat shipping charge will be applied on all Sony electronics items and select PlayStation items. If an order includes multiple items, the highest shipping rate will be automatically applied. Shipping charges will be displayed during the checkout process.
You can check the status of your order on the Sony Rewards website and in the Sony Rewards app. On the website, click the drop-down arrow in the top-right corner and select My Account. From here you can click on Orders. In the app, tap the Profile icon in the bottom-right corner. Then you can scroll down to view Recent Orders.
If tracking is available for your order, you can find it by clicking on your order number in the Orders section within My Account on the Sony Rewards website or on the Profile page in the Sony Rewards app.
Electronic and PlayStation items ship from our warehouse within 2 weeks, but some items could take more time. To check the status of your order, please the Orders section, found under in the My Account section.
Large electronic items and TVs with display sizes of 46 inches or above are all shipped via heavy equipment courier. The shipper will contact you directly 2-3 days after the order ships to set up a delivery date. Please ensure your phone number is updated.
Yes. You will receive a notification email letting you know your item will take longer than expected, or if an item is on backorder. So be sure to update your email address so we can communicate with you.
All sales are final.
Should you receive a damaged package, please refuse shipment from the carrier and immediately contact Sony Rewards at 1.888.715.7669. If you received a defective item, you must contact us within 14 calendar days of receipt of the item.
Please call us immediately at 1.888.715.7669, and we will try to change the address on your order.
No.
No. Unfortunately, we have set carriers for the shipping of each specific Sony Rewards item.
Depending on product availability and warehouse scheduling, items may not ship at the same time.
Once you purchase a PlayStation Digital Code, you will receive an email with instructions on how to access the code. You can also access your code in the app by going to the Profile page and clicking on See Points Activity. On the website you can click on Points Activity under the Activity section on the My Account page.
Click on the activity called Reward, which will populate under the shipped date. Here, you will be able to find your code. Please allow up to 5 business days for your code to become available.
Click on the activity called Reward, which will populate under the shipped date. Here, you will be able to find your code. Please allow up to 5 business days for your code to become available.
Digital e-gift cards typically ship within 48 hours and will be delivered to the email address listed on your Sony Rewards account. The sender of the email will be from SonyRewards@HawkMarketplace.com. Please check your spam/junk email.
Plastic Gift cards are sent via US postal service. Please allow 2-4 weeks for delivery once shipped.
Plastic Gift cards are sent via US postal service. Please allow 2-4 weeks for delivery once shipped.
Please visit the Events section on our FAQ page for more information about your ticket purchase.
As part of the upgrades to the Sony Rewards website, and Mobile App we are implementing a single-sign on system, which means that you’ll only need one login to access various Sony sites, such as Sony Rewards or PlayStation™Network. This will eliminate the need to remember multiple login IDs. However, there are some problems that we continue to work through for existing logins. If you are having issues signing in, please contact Customer Care.
Don’t worry! Your points have not disappeared. There are some ongoing issues with PlayStation® Pass points being reflected on Sony Rewards member accounts. We put a fix into place and your Sony Rewards account should reflect all PlayStation® Pass activity that occurred between November 2018 and November 21, 2019. However, there is still a delay in future Pass activity points posting to your account. We will let you know when this issue has been fully resolved, and if your points balance is still not displaying correctly, please contact our Customer Care team. If you feel that your Sony Rewards points balance is incorrect, or your points-related issue is not addressed above, contact our Customer Care team. Please note that you may need to provide details regarding your transactions, including the specific date and how you earned the points that are not appearing in your balance on the site. It is always helpful if you have this information ready when you call Customer Care.